Alli Armstrong
Woodstock,IL
Summary
Customer-focused professional with over 10 years of combined experience in front desk administration, retail sales, and management. Skilled in conflict resolution, cash handling, and operational efficiency. Proven ability to increase client retention and improve team efficiency in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Planet Fitness
Woodstock, IL
11.2023 - Current
- Consistently exceeded customer service benchmarks through effective team leadership.
- Resolved customer complaints effectively, ensuring high satisfaction levels.
- Executed promotional campaigns that boosted membership engagement and retention.
- Developed strategic plans with management to enhance operational efficiency.
- Trained and supported staff on procedures and policies to enhance operational consistency.
- Ensured compliance with health and safety regulations.
- Executed various administrative tasks to support office operations., including document preparation and data entry.
- Handled cash register operations efficiently during busy retail hours. accurately and efficiently with POS system.
Cosmetologist/Salon Owner
Self-employeed
Bend, Oregon
10.2012 - 10.2020
- Built strong relationships with clients to enhance loyalty and encourage repeat business.
- Oversaw the daily activities of the salon including resolving customer complaints in a timely manner.
- Trained and supervised staff on customer service techniques and product knowledge to enhance client satisfaction.
- Promoted services and products to increase client engagement and sales.
- Managed inventory, ensuring adequate stock of products and supplies.
- Conducted cash handling procedures such as accepting payment from clients, processing credit card transactions or issuing refunds as necessary.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Collaborated with diverse coworkers to achieve salon goals and resolve product and service issues.
Education
Cosmetology
Aveda Institute
Chicago, IL02-2009
High School Diploma -
Central High School
Burlington, IL06-2008
Skills
- Operational efficiency
- Customer relationship management
- Team leadership
- Customer service
- Conflict resolution
- Compliance enforcement
- Cash handling
- Effective communication
Timeline
Assistant General Manager
Planet Fitness
11.2023 - Current
Cosmetologist/Salon Owner
Self-employeed
10.2012 - 10.2020
Cosmetology
Aveda Institute
High School Diploma -
Central High School