Ashley Novotny
Fenton,USA
Summary
Skilled in restaurant operations with a strong foundation in culinary arts and customer service. Experience includes staff supervision, conflict resolution, and maintaining high-quality standards, ensuring a seamless dining experience for all guests.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Buffalo Wild Wings
Novi, USA
05.2021 - Current
- Manage staffing levels
- Manage money for both the store and for Keno
- Operate computer and POS
- Troubleshoot any issues with technology at an in store level
- Assistant team members in all areas if assistance is needed
- Manage product levels and order any necessary materials
Manager
Buffalo Wild Wings
Novi, USA
08.2020 - Current
Shift Leader/Cook
Buffalo Wild Wings
Brighton, USA
09.2018 - 08.2020
- Started out as a cook to refresh my memory on food specs.
- By May 2019 made my way up to Shift leader, learning to help out on Cashier and Bartending.
- Fast paced environment.
- Resolving guest complaints.
- On the spot problem solving from either employees calling off or running out of product
Shift Leader
Bob Evans Restaurants
Howell, USA
07.2017 - 09.2018
- Over the course of my first 2 months I learned every position in the restaurant such as hosting, serving, grill cook, kitchen prep, and of course shift leading.
- I am also ServSafe certified.
- I learn relatively fast and am rather patient.
- I love interacting with guests and getting to know them over time, especially with regulars.
- I recently did a walk with Steritech in which my store got 1 critical but passed at 96.1%.
Cook
Buffalo Wild Wings
Lapeer, USA
12.2016 - 06.2017
- Operated efficiently in fast-paced, high-stress kitchen environment.
- Executed quick decisions to maintain workflow in fast-paced setting.
- Developed training programs to enhance kitchen team skills.
Kitchen Staff
Ellie's Place Wings To Go
Millersville, USA
04.2016 - 11.2016
- Not too big of a location but there were times when the kitchen would get very busy and I would be running it all by myself.
- That includes cooking, running expo, and answering the phone to take take-out orders
Snack Bar
Annapolis Bowl
Annapolis, USA
08.2015 - 05.2016
- Operated cash register, processed orders, served drinks, and addressed customer inquiries.
- Prepared and assembled orders, ensured correct delivery to customers, and confirmed satisfaction.
Education
Upper secondary education -
Skills
- Budgeting and cost control
- Vendor management
- Operational efficiency
- Shift supervision and management
- Team leadership
- Training methodologies
- Cash reconciliation and inventory oversight
- Operational delegation
- Customer analysis
- Food quality assurance
- Strategic forecasting
- Conflict resolution
- Communication skills in customer service
- Staff scheduling
Certification
- Servsafe Food, 06/21, 06/26
- ServSafe, 06/16, 06/21
- ServSafe Food Manager Certification
- Driver's License
Additional Information
Authorized to work in the US for any employer, I am a very fast learner and willing to learn any bit of material that I need to. Anything culinary is a specialty of mine but I am also very great at working with people. I have a very strong amount of patience as well as very fast problem solving skills.
Timeline
Assistant General Manager
Buffalo Wild Wings
05.2021 - Current
Manager
Buffalo Wild Wings
08.2020 - Current
Shift Leader/Cook
Buffalo Wild Wings
09.2018 - 08.2020
Shift Leader
Bob Evans Restaurants
07.2017 - 09.2018
Cook
Buffalo Wild Wings
12.2016 - 06.2017
Kitchen Staff
Ellie's Place Wings To Go
04.2016 - 11.2016
Snack Bar
Annapolis Bowl
08.2015 - 05.2016