Estrella Cardenas
Orlando,FL
Summary
Results-driven Operations Manager skilled in implementing strategic solutions to enhance efficiency and elevate customer satisfaction. Bilingual in English, Spanish, and French, enabling effective communication across diverse teams. Reliable in fast-paced environments, with strong collaborative and independent management abilities.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
JM ECHEVERRI SAS
Cali., Colombia
2024.10 - 2026.02
- Assisted the General Manager in overseeing daily operations of real estate rentals and short-term Airbnb properties, ensuring smooth and efficient business performance.
- Managed property listings across platforms, optimizing descriptions and pricing strategies to maximize occupancy and increase revenue.
- Coordinated guest communications, bookings, and check-in/check-out processes, enhancing customer service and ensuring excellent guest experiences.
- Supervised property maintenance, cleaning teams, and vendors, ensuring all units met company standards and were consistently guest-ready.
- Monitored occupancy rates, pricing trends, and market demand, adjusting strategies to improve profitability and booking performance.
- Resolved guest concerns and operational issues quickly and professionally, protecting company reputation and maintaining high review ratings.
- Managed financial tracking including rental income, expenses, and booking performance reports.
Operations Manager
FedEx Ground
Orlando, FL
2021.09 - 2024.09
- Managed daily operations to ensure efficient package processing and delivery.
- Supervised team members to maintain safety and operational standards.
- Coordinated interdepartmental workflows to enhance resource allocation.
- Conducted regular performance evaluations for team members and provided feedback.
- Analyzed operational data to identify areas for process improvement.
- Fulfilled the role of Sort Manager during higher manager absences, supervising daily operations and maintaining seamless continuity of business functions.
- Maintained high operational performance and productivity while leading the team in the absence of senior management.
- Monitored key performance metrics and implemented process improvements to drive efficiency.
- Led team through transitions, providing guidance and support to sustain morale and performance.
Caller
NORS
Miami, FL
2020.01 - 2020.03
- Called local and national phone numbers to gather data for a specific company project, enhancing project outcomes.
- Ensured customer satisfaction through effective communication over the phone, addressing inquiries and concerns.
- Safeguarded account security by verifying customer identity prior to revealing account information.
- Updated account information at customer request and provided confirmation of changes.
- Collected personal and private information from customers with care and clarity.
- Refined calling scripts with colleagues to enhance clarity and effectiveness of communication.
- Participated in training sessions to enhance calling techniques and strategies.
Administrative Assistant
Stokes McMillan Antúnez P.A.
Miami, FL
2019.06 - 2019.08
- Managed daily office operations and maintained organized filing systems.
- Coordinated scheduling and calendar management for executives and team members.
- Drafted correspondence and prepared reports for client meetings, ensuring clear communication and accurate information.
- Collaborated with team members to streamline administrative processes and enhance workflows.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems for customer contact information, maintaining data integrity and accessibility.
Administrative Assistant
Jeffrey S. Weiner. P.A.
Miami, FL
2019.06 - 2019.08
- Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers.
- Coordinated projects by organizing meetings and monitoring deadlines.
- Assisted in drafting correspondence and preparing reports for client meetings.
- Troubleshot issues for office staff, ensuring productivity and focus on tasks.
- Filed and retrieved documents, implementing a more efficient filing system adopted by company.
- Audited files to identify missing or misfiled items and restored files to proper locations and states.
- Greeted visitors and escorted them to their destinations.
- Answered incoming calls and directed messages to correct party.
Education
Associate of Arts - Criminal Justice
Valencia College
Orlando, FL2021-12
High School Diploma -
Jhon A Ferguson Senior High School
Miami, FL2020-05
Skills
- Operational oversight
- Operational efficiency
- Strategic planning
- Problem solving
- Trilingual communication
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
Timeline
Assistant General Manager
JM ECHEVERRI SAS
2024.10 - 2026.02
Operations Manager
FedEx Ground
2021.09 - 2024.09
Caller
NORS
2020.01 - 2020.03
Administrative Assistant
Stokes McMillan Antúnez P.A.
2019.06 - 2019.08
Administrative Assistant
Jeffrey S. Weiner. P.A.
2019.06 - 2019.08
Associate of Arts - Criminal Justice
Valencia College
High School Diploma -
Jhon A Ferguson Senior High School