Alli Mansfield
Hicksville,OH
Summary
Goal-oriented Account Representative with strong CRM proficiency and a focus on enhancing customer satisfaction. Successfully managed inquiries and resolved issues, leading to increased client retention.
Adaptable and results-focused Account Representative recognized for strong problem-solving skills and meticulous document control. Committed to delivering exceptional client experiences while effectively managing customer inquiries and enhancing retention.
Overview
4
4
years of professional experience
Work History
Account Representative
Superior Auto
Bryan, OH
08.2022 - 07.2023
- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Assisted in processing sales transactions accurately and efficiently.
- Supported marketing initiatives by promoting new products to clients.
- Developed knowledge of automotive services to provide informed recommendations.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Analyzed accounts for delinquencies and other ongoing issues.
Production Worker
Therma-Tru
Butler Indiana
01.2022 - 05.2022
- Operated machinery to assemble door components, ensuring production efficiency and quality standards.
- Conducted quality inspections on finished products to maintain compliance with company specifications.
- Collaborated with team members to streamline workflows and enhance overall productivity in production areas.
- Trained new employees on safety protocols and operational procedures, fostering a safe work environment.
- Participated in team meetings to discuss production goals, challenges, and strategies for continuous improvement.
Debt Collector
Credit Adjustments
Defiance, OH
07.2019 - 06.2020
- Utilized negotiation skills to resolve outstanding debts effectively.
- Maintained accurate records of account status and payment agreements.
- Communicated with clients via phone and email to arrange payment plans.
- Monitored accounts for compliance with company policies and legal regulations.
- Collaborated with team members to improve collection strategies and processes.
- Assisted in training new staff on debt collection procedures and best practices.
- Resolved customer inquiries promptly, ensuring a positive experience during collections process.
- Collected on delinquent accounts to reduce overdue balances.
Education
High School Diploma -
Ecot Online
Columbus OhioSkills
- Customer engagement
- CRM proficiency
- Customer relationship management
- Account management
- Goal oriented
- Document control
Timeline
Account Representative
Superior Auto
08.2022 - 07.2023
Production Worker
Therma-Tru
01.2022 - 05.2022
Debt Collector
Credit Adjustments
07.2019 - 06.2020
High School Diploma -
Ecot Online