Allica Santos
32445 Skylark Drive,CA
Summary
Dynamic and compassionate CNA with proven experience in patient care, wound care, and EPIC. Strong in communication, teamwork, and problem-solving, with a focus on confidentiality and care quality. Experienced in working collaboratively within multidisciplinary teams and adapting to fast-paced environments. Reliable, results-driven, and dedicated to achieving optimal patient outcomes through empathy and critical thinking.
Overview
4
4
years of professional experience
Work History
Clerical Assistant
West Coast University Ontario
08.2024 - Current
- Ensured confidentiality of sensitive information while managing documents and communications.
- Improved department efficiency by handling correspondence and directing inquiries.
- Effectively prioritized tasks to consistently meet deadlines without sacrificing quality.
Member Service Representative
Planet Fitness
11.2022 - 07.2024
- Delivered excellent service by actively listening, understanding needs, and providing solutions.
- Improved customer satisfaction by efficiently resolving inquiries and concerns.
- Ensured high-quality service by following company policies and standards in all interactions.
Certified Nursing Assistant
Promedica Senior Care
02.2022 - 08.2022
- Prevented pressure ulcers by regularly repositioning patients and performing skin assessments.
- Assisted with feeding and monitored intake to support patients' nutritional goals.
- Improved team efficiency by responding to call lights and reporting patient condition changes.
- Conducted rounds to monitor patients' physical and mental status throughout shifts.
Certified Nursing Assistant
Windsor Rehabilitation Center
03.2021 - 08.2022
- Delivered personal care services, ensuring patient dignity in bathing, grooming, and feeding.
- Assisted with daily living activities to enhance patient comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces and managing linens and waste.
- Improved care by monitoring and recording vital signs, fluid intake, and output.
Education
Bachelor of Science in Nursing -
West Coast University
Ontario, CA02.2025
Skills
- Patient care
- Wound care
- IV insertions
- EHR proficiency (EPIC, Meditech)
- Medication administration
- Data Entry
- Communication
- Teamwork
Timeline
Clerical Assistant
West Coast University Ontario
08.2024 - Current
Member Service Representative
Planet Fitness
11.2022 - 07.2024
Certified Nursing Assistant
Promedica Senior Care
02.2022 - 08.2022
Certified Nursing Assistant
Windsor Rehabilitation Center
03.2021 - 08.2022
Bachelor of Science in Nursing -
West Coast University
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