Allice Perry
Memphis,TN
Summary
Reliable and attentive customer service professional seeking a remote position with CVS Health. Skilled in handling customer inquiries, resolving concerns efficiently; and maintaining accurate documentation while providing a positive customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
Memphis, TN
10.2023 - 12.2024
- Utilized forklifts and other equipment to safely transport materials within the warehouse
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Followed all safety protocols and procedures while operating machinery or handling hazardous materials
- Processed an average of XX orders per day with minimal errors
Commercial Cleaner
Fayeful Enterprises LLC
Memphis, TN
03.2023 - 10.2023
- Maintained cleanliness and sanitation of kitchens, bathrooms, classrooms and sanctuary areas in high traffic facilities.
- Managed waste disposal, including handling and removal of hazardous materials in compliance with regulations.
- Demonstrated reliability and attention to detail while working independently with minimal supervision.
Cleaner
ABM Industries
Brooklyn Park, MN
03.2021 - 09.2022
- Performed routine cleaning tasks including sweeping, mopping, dusting, and trash removal with attention to detail.
- Operated cleaning equipment and used cleaning chemicals safely according to company standards.
- Reported maintenance issues or safety hazards to management to support a secure workplace.
Cashier
Hy-vee
Brooklyn Park, MN
11.2019 - 09.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds for according to company policies while providing excellent service to dissatisfied customers
Customer Service Representative
Comcast
Saint Paul, MN
05.2015 - 11.2017
- Handled high volume inbound customer calls providing professional and timely service.
- Resolved billing discrepancies, payment issues and account disputed with accuracy and attention to detail.
- Processed refunds and made account adjustments in accordance with company policies
- Troubleshot cable and internet technical issues, guiding customers step-by-step to resolution.
- Scheduled installation and technical repair appointments while coordinating with field technicians.
Cashier
Wal-Mart
Brooklyn Park, MN
08.2014 - 01.2016
- Processed high-volume sales transactions accurately using POS systems. Handled cash, credit ,EBT, WIC and check payments while maintaining a balanced cash drawer.
- Assisted customers with questions, concerns, and product location to ensure positive service experience.
- Maintained a positive attitude and efficiency during peak hours a in fast- paced retail environment.
Education
Criminal Justice Certificate - Criminal Justice
Minnesota State College-Southeast Technical
Red Wing, MN04-2024
Upper secondary education - undefined
Associate Liberal Arts - undefined
Oakland Community College
Auburn Hills, MI05-2011
Skills
- Customer service
- Adaptability
- Attention to detail
- Technical Proficiency
- Strong verbal and written communication
- empathy and patience
Certification
- Certified PCA and CFSS support worker training March 2025 to Present
- Unarmed Security Guard/Officer June 2025 to May 2027
- First Aid/CPR Certification March 2025 to March 2027
Timeline
Warehouse Associate
Amazon
10.2023 - 12.2024
Commercial Cleaner
Fayeful Enterprises LLC
03.2023 - 10.2023
Cleaner
ABM Industries
03.2021 - 09.2022
Cashier
Hy-vee
11.2019 - 09.2022
Customer Service Representative
Comcast
05.2015 - 11.2017
Cashier
Wal-Mart
08.2014 - 01.2016
Upper secondary education - undefined
Associate Liberal Arts - undefined
Oakland Community College
Criminal Justice Certificate - Criminal Justice
Minnesota State College-Southeast Technical