Allice Robertson
Baton Rouge,LA
Summary
Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Driven to building strong customer rapport, emphasizing brand loyalty, and creating more customer engagement. Looking to obtain a position with a company that can utilize my Customer Service skills and help grow the company. From previous job experience I've gained skills for handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Overview
4
4
years of professional experience
Work History
Customer Advocate
Speedy Cash
01.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Processed customer transactions promptly, minimizing wait times
- Proactively identify customer needs and find solutions to exceed their expectations, resulting in increased customer satisfaction and loyalty
- Collaborate with the marketing team to develop strategies for customer acquisition and retention
- Collaborate with cross-functional teams to develop and implement new customer service strategies.
- Listened to customers in actively to assess issues and provide accurate information.
Data Entry Clerk
GXO Logistics
02.2022 - 02.2023
- Input new information into database systems
- Create and manage spreadsheets
- Control the data probity by performing comparative analysis of different sources
- Regularly update existing database system records
- Produce reports
- Retrieve data as requested
- Verify the accuracy of data and make necessary corrections or adjustments.
Intake Specialist
Louisiana Restore Development
03.2022 - 10.2022
- Collaborate with the eligibility team to determine client's eligibility for program services
- Compile and analyze data related to client intake process to identify areas for improvement and make recommendations for streamlining procedures
- Organize and maintain client intake records to ensure accurate and up-to-date information
- Collaborate with the eligibility team to determine client's eligibility for program services.
Remote Claims Specialist
United, UnitedHealthcare
12.2019 - 03.2022
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Analyzed and processed remote claims in a timely and accurate manner, ensuring compliance with company policies and regulatory guidelines
- Provide timely and accurate claims processing to ensure customer satisfaction and minimize financial risk for the company.
Education
Associate's degree in Medical billing and coding -
Unitech Training Academy-Lafayette
Baton Rouge, LA03.2024
High School Diploma -
Istrouma High School
Baton Rouge, LA05.2020
Skills
- Customer Support Management
- Cash Handling
- Driver's License
- Data Processing
- Cold Calling
- Microsoft Office
- Management
- Claims
- Typing
- Cashiering
- Accounts Receivable
- Office Management
- Call center
Job Title
Customer Service Representative
Timeline
Customer Advocate
Speedy Cash
01.2023 - Current
Intake Specialist
Louisiana Restore Development
03.2022 - 10.2022
Data Entry Clerk
GXO Logistics
02.2022 - 02.2023
Remote Claims Specialist
United, UnitedHealthcare
12.2019 - 03.2022
Associate's degree in Medical billing and coding -
Unitech Training Academy-Lafayette
High School Diploma -
Istrouma High School