Allice Smallwood
Greenwood,SC
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teller
The Commercial Bank
09.2022 - Current
- Received loan and utility payments, sending funds to correct destinations.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted with training of new tellers on policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted customers with banking needs and inquiries.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained friendly and professional customer interactions.
- Monitored and reported suspicious activity in line with bank security policies.
Daycare Teacher
The Learning Vine
11.2021 - 09.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Created safe and nurturing learning environment for preschoolers.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Developed innovative activities to engage young children in learning process.
- Utilized creative teaching strategies to engage students in classroom.
- Utilized technology to develop instructional materials and activities for children.
- Established positive relationships with students and families.
Sales Associate
Shoe Dept. Encore
11.2020 - 12.2021
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Presented professional image consistent with company's brand values.
- Solved customer challenges by offering relevant products and services.
- Trained new employees on customer service, money handling and organizing strategies.
Education
High School Diploma -
Greenwood High School
Greenwood, SC01.2022
Skills
- Ability to Reason
- Security Measures
- Cash Handling Expertise
- Accounts Payable and Accounts Receivable
- Google Drive
- Customer Satisfaction
- Multitasking Abilities
- Technical Documentation
- Infant, Toddler and Preschool Curricula
- Conflict Resolution
Certification
- Certified Teller, The Commercial Bank - September 8, 2022
- Certified Caregiver, The Learning Vine - July 12, 2022
Timeline
Teller
The Commercial Bank
09.2022 - Current
Daycare Teacher
The Learning Vine
11.2021 - 09.2022
Sales Associate
Shoe Dept. Encore
11.2020 - 12.2021
High School Diploma -
Greenwood High School