Allie Aquino
Santa Monica,CA
Summary
Experienced with team leadership, customer service, and operational management. Utilizes effective communication and problem-solving skills to ensure smooth transitions and high client satisfaction. Track record of maintaining positive team environment and meeting service standards consistently.
Overview
10
10
years of professional experience
Work History
Server Shift Leader
Rabano
Santa Monica, CA
03.2025 - Current
- Trained and mentored new servers to enhance service quality and operational efficiency.
- Coordinated shift schedules to ensure optimal staffing levels during peak hours.
- Monitored dining area for cleanliness, ensuring compliance with health and safety standards.
- Implemented process improvements that reduced wait times and enhanced overall guest experience.
- Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business.
Supervisor
Edikted
Los Angeles
05.2024 - 04.2025
- Fostered a collaborative team environment, enhancing morale and productivity among staff through active engagement and support.
- Implemented streamlined inventory management processes, resulting in noticeable reductions in stock discrepancies and improved order accuracy.
Boutique Specialist
Nespresso
Los Angeles
09.2022 - 05.2024
- Delivered personalized customer experiences in-store, enhancing client satisfaction and boosting repeat purchases through tailored recommendations.
- Worked alongside team members to execute promotional events, fostering a sense of community and driving foot traffic to store.
- Cultivated strong relationships with clients through active listening and product education, resulting in a loyal customer base.
Sales Ambassador
Basecamp Fitness
San Francisco
11.2019 - 06.2022
- Achieved substantial growth in membership sales.
- Partnered with trainers to design tailored fitness plans, improving client satisfaction and overall results.
- Conducted product demonstrations to showcase benefits, leading to marked improvements in product knowledge and sales conversions.
Operations Lead
H&M
San Francisco
11.2018 - 11.2019
- Coordinated inventory management processes, ensuring timely stock replenishment, which enhanced overall operational efficiency.
- Promoted a positive team environment by mentoring new employees.
Shift Lead
Starbucks
San Francisco
07.2016 - 08.2018
- Provided exceptional customer service, fostering a welcoming environment that encouraged repeat visits and strengthened customer loyalty.
- Trained new team members on operational standards, enhancing team productivity and ensuring consistent service quality.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations while enhancing the customer experience.
Education
Bachelor of Fine Arts - Screenwriting
NYFA
Burbank05-2022
Skills
- Team Leadership
- Inventory Control
- Training Development
- Customer Retention
- Organization
- Complaint handling
Timeline
Server Shift Leader
Rabano
03.2025 - Current
Supervisor
Edikted
05.2024 - 04.2025
Boutique Specialist
Nespresso
09.2022 - 05.2024
Sales Ambassador
Basecamp Fitness
11.2019 - 06.2022
Operations Lead
H&M
11.2018 - 11.2019
Shift Lead
Starbucks
07.2016 - 08.2018
Bachelor of Fine Arts - Screenwriting
NYFA