Allie Cleland
Middletown,PA
Summary
Dedicated and compassionate college student pursuing a degree in Biology, possessing a strong foundation in customer service, mathematics, and communication. Over seven years of experience in the restaurant and retail industries have honed exceptional interpersonal skills and meticulous attention to detail, alongside the ability to maintain calm and efficiency in fast-paced environments. A quick learner with a passion for helping others and delivering high-quality care, consistently recognized for professionalism, reliability, and a commitment to exceeding expectations for both customers and team members. Proven track record of maintaining a welcoming atmosphere in busy settings while effectively managing operations, demonstrating strong teamwork and adaptability to meet evolving demands with a focus on customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress
Hershey Entertainment & Resorts Company
10.2024 - Current
- I currently work at Houlihan's in downtown Hershey, Pa as a server. I work here 3 nights a week (from 4pm - 10pm), but I am only part time. I do have the option to not be scheduled each week and just pick up shifts as I see fit during the week.
- Provided exceptional customer service in high-volume dining environment.
- Managed order processing and ensured timely delivery of food and beverages.
- Resolved customer complaints promptly to enhance overall dining experience.
Waitress/Hostess
Fiesta Mexico
11.2023 - 05.2024
- Provided exceptional customer service by efficiently managing orders and ensuring guest satisfaction.
- Trained new staff on menu items, service protocols, and restaurant procedures to enhance team performance.
- Collaborated with kitchen staff to expedite food preparation and ensure timely delivery of meals.
- Resolved customer complaints promptly, fostering a positive dining experience and repeat business.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance and hygiene standards.
Waitress
Friendly's
11.2022 - 11.2023
- Collaborated with kitchen staff to maintain quality and presentation standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained cleanliness and organization of dining area to meet health regulations.
Concession Stand Worker
Middletown Area Swim Club
05.2019 - 09.2022
- Prepared and served food items efficiently during peak hours.
- Maintained cleanliness and organization of concession area to ensure compliance with health standards.
- Monitored inventory levels, restocking supplies as needed to prevent shortages.
- Assisted in training new staff on food preparation and customer service protocols.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Collaborated with management to develop promotional strategies for special events at the swim club.
- Used cash register to tender change and process cash and credit card payments.
Education
Biology
Harrisburg Area Community College
Harrisburg, PA11.2025
High School Education - undefined
Middletown Area High School
Middletown, PA06.2024
Skills
- Communication skills
- POS systems
- Stocking
- Organizational skills
- Administrative experience
- Customer Service
- Typing
- Register
- Phone etiquette
- Basic math
- Experience with children
- Inventory control
- Front desk
- Moving
- Math (10 years)
- Cash register
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
- Handling complaints
- Payment processing
- Complex Problem-solving
- Active listening
- Complaint resolution
- Time management
- Performance improvement
- Upselling techniques
- Point of sale operation
Certification
Driver's License
Languages
English
Timeline
Waitress
Hershey Entertainment & Resorts Company
10.2024 - Current
Waitress/Hostess
Fiesta Mexico
11.2023 - 05.2024
Waitress
Friendly's
11.2022 - 11.2023
Concession Stand Worker
Middletown Area Swim Club
05.2019 - 09.2022
High School Education - undefined
Middletown Area High School
Biology
Harrisburg Area Community College