Allie Coder
El Paso,TX
Summary
Highly motivated Quality Assurance Analyst with excellent verbal and written communication skills. Extensive experience conducting quality assurance audits to ensure alignment with client-provided goals.
Overview
8
8
years of professional experience
Work History
Quality Assurance Analyst
TxTag (This company took over Faneuil)
El Paso, TX
09.2022 - Current
- I successfully achieve my daily target of conducting 300 audits, overseeing a team of 75 agents.
- Develop and implement quality control procedures to assess the accuracy of image reviews conducted by the team.
- Regularly audit a sample of transactions to verify compliance with established standards.
- Analyze performance metrics to identify trends and areas for improvement.
- Provide constructive feedback to Image Review Clerks based on quality assessments.
- Offer coaching and training to address specific areas of improvement.
- Collaborate with supervisors and team leads to identify opportunities for enhancing the efficiency and effectiveness of the image review process.
- Assist in the development and delivery of training programs for new hires and ongoing training for existing team members.
- Collaborate with customer service teams to address quality-related customer inquiries or concerns.
- Present findings, trends, and recommendations for improvement.
Image Review Supervisor
Faneuil
El Paso, TX
07.2022 - 09.2022
- Assign tasks, set performance goals, and provide guidance to team members.
- Conduct training sessions for new hires, ensuring they are familiar with toll road policies, image review procedures, and system operations.
- Provide ongoing training to enhance the skills of existing team members.
- Monitor and evaluate the quality and accuracy of image reviews conducted by the team.
- Track and analyze individual and team performance metrics, such as transaction accuracy, efficiency, and productivity.
- Relay important updates, changes in procedures, or new regulations to the image review team.
- Collaborate with other supervisors and managers to address broader toll road operations.
Image Review Clerk
Faneuil
El Paso, TX
08.2021 - 07.2022
- Reviewed images of vehicles captured at toll collection points to verify license plates and other relevant details.
- Ensure the accuracy of the information captured by toll collection systems.
- Identified discrepancies or anomalies in the images, such as unreadable license plates or unclear vehicle details.
- Entered accurate data into the toll collection system based on the information obtained from image reviews.
- Maintain a high level of data accuracy to ensure proper toll billing and customer records.
- I successfully met the daily goal of completing 350 transactions and occasionally surpassed the specified quota.
Shift Supervisor
H2go
Huntington Beach, CA
06.2018 - 05.2019
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Delegated tasks to employees and monitored activities and task completion.
HEDIS Data Entry
HealthSmart MSO
Cypress, CA
01.2017 - 01.2018
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Compiled data from source documents prior to data entry.
- Maintained quality levels above prescribed minimums to support team productivity.
- Reviewed database entries to verify regulatory compliance.
- Compiled, sorted and verified digital data against source documents.
- Coordinated, scheduled and executed in-depth data entry projects.
UM Assistant
HealthSmart MSO
Cypress, CA
04.2016 - 12.2016
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Trained new employees on processes to promote productivity team-wide.
- Answered inbound phone calls from provider offices and gave them updates on authorizations.
Education
High School Diploma -
Paloma Valley High School
Menifee, CA08.2013
Skills
- Typing 65 WPM
- Problem resolution
- Time management
- Tactful and Diplomatic
- Friendly, positive attitude
- Leadership
- Quality Assurance
- Microsoft Outlook
- Microsoft Excel
- 10-Key
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Quality Assurance Analyst
TxTag (This company took over Faneuil)
09.2022 - Current
Image Review Supervisor
Faneuil
07.2022 - 09.2022
Image Review Clerk
Faneuil
08.2021 - 07.2022
Shift Supervisor
H2go
06.2018 - 05.2019
HEDIS Data Entry
HealthSmart MSO
01.2017 - 01.2018
UM Assistant
HealthSmart MSO
04.2016 - 12.2016
High School Diploma -
Paloma Valley High School
Similar Profiles
Robert De La RosaRobert De La Rosa
Bilingual Customer Service Rep. at TxTagBilingual Customer Service Rep. at TxTag
Jayda AlvarezJayda Alvarez
Correspondence/ IOP Agent at TxTagCorrespondence/ IOP Agent at TxTag
Fernanda GutierrezFernanda Gutierrez
Mailroom Clerk at TxtagMailroom Clerk at Txtag
Megan QuianMegan Quian
Tutor at Friends And Family MembersTutor at Friends And Family Members
Teandrea TateTeandrea Tate
Group Practice Manager (SHSS) at William Beaumont Army Medical CenterGroup Practice Manager (SHSS) at William Beaumont Army Medical Center