Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allie Hufton

Roper

Summary

Experienced worker with a background in customer service and sales. Skilled at building connections and driving product promotion. Known for open and positive communication style, able to handle routine tasks and navigate challenges with a calm and level-headed approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Lexie Armstead State Farm
07.2024 - Current
  • Property & Casualty licensed in both NC and VA
  • Life & Health licensed in both NC and VA
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.

911 Telecommunicator

Washington County Sheriff Office
02.2024 - 07.2024
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
  • Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
  • Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
  • Managed stressful calls with empathy and professionalism, maintaining caller calm until help arrived.
  • Calmed callers in distress, gathering vital information for emergency response teams.

Barista/Cashier

Brew 2 Rescue
03.2023 - 08.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Receptionist/Pet care

Chowan Animal Hospital
10.2021 - 11.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Managed inventory of pet supplies including food, toys, grooming tools, ensuring availability of necessary items at all times.
  • Administered medications according to veterinarian instructions, ensuring optimal pet health outcomes.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.

Lead Daycare Teacher

Starting Point Child Development Center
01.2021 - 05.2021
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
  • Enhanced student comprehension by incorporating visual aids and hands-on activities into daily lessons.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.

Server

Old Colony Smokehouse
10.2020 - 01.2021
  • Greeted and maintained relationships with regular customers.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

No Degree - Business

Martin Community College
Williamston, NC
06-2027

Skills

  • Client relationship management
  • Client account management
  • Insurance sales expertise
  • Insurance product expertise
  • Client service
  • Goal oriented approach
  • Customer follow-up
  • Licensed insurance agent
  • Cold calling
  • Quotes and sales
  • Customer referrals
  • Policy changes

Certification

  • EMD Certification
  • TC Certification
  • DCI 1-3
  • CPR Certification
  • Life & Health Insurance License May 2025 to May 2027
  • Property & Casualty License August 2024 to August 2026
  • BLS Certification

Timeline

Licensed Insurance Agent

Lexie Armstead State Farm
07.2024 - Current

911 Telecommunicator

Washington County Sheriff Office
02.2024 - 07.2024

Barista/Cashier

Brew 2 Rescue
03.2023 - 08.2023

Receptionist/Pet care

Chowan Animal Hospital
10.2021 - 11.2022

Lead Daycare Teacher

Starting Point Child Development Center
01.2021 - 05.2021

Server

Old Colony Smokehouse
10.2020 - 01.2021

No Degree - Business

Martin Community College

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Allie Hufton