Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Education
Timeline
Hi, I’m

Alexzandara Morgan

Dallas
Alexzandara Morgan

Summary

Insurance professional with robust background in providing comprehensive insurance solutions. Known for collaborative approach and delivering consistent results in dynamic environments. Skilled in client relationship management and policy customization, valued for reliability and adaptability.

Overview

13
years of professional experience
1
Certification

Work History

Westwood Insurance Agency

Licensed Insurance Agent
05.2023 - Current

Job overview

  • Client Consultation: Provide expert advice and personalized insurance solutions to clients by assessing their unique needs and recommending appropriate policies across various coverage types (e.g., property, casualty, life, health)
  • Account Management: Build and maintain strong relationships with both clients and insurance carriers, ensuring ongoing satisfaction and timely resolution of issues or claims
  • Market Research: Continuously research and analyze insurance products from multiple providers to ensure the best coverage options at competitive rates for clients
  • Quote Generation and Policy Issuance: Process quotes, negotiate terms with insurers, and manage the issuance and renewal of policies while ensuring accuracy and compliance with industry regulations
  • Risk Assessment: Evaluate potential risks and recommend customized insurance packages to mitigate those risks, ensuring clients are adequately protected
  • Sales and Business Development: Identify new business opportunities through networking, referrals, and outreach, expanding the client base and contributing to agency growth
  • Compliance and Documentation: Ensure all insurance transactions and documentation meet industry standards and comply with local and federal regulations
  • Claims Support: Assist clients in filing and managing insurance claims, providing support throughout the claims process to ensure timely resolution and customer satisfaction
  • Cross-Functional Collaboration: Work closely with underwriting and claims teams to ensure smooth policy management and resolve any client issues efficiently
  • Proven ability to assess client needs and provide effective insurance solutions, leading to increased client retention and satisfaction
  • Demonstrated success in meeting sales targets and contributing to the agency’s revenue growth through new business acquisition
  • Strong understanding of insurance products, industry regulations, and risk management practices
  • Excellent communication and negotiation skills, fostering positive relationships with clients, insurance carriers, and colleagues

Scott and Associates

Collection Specialist
09.2018 - 05.2023

Job overview

  • Manage Collections: Handle delinquent accounts by contacting customers through phone, email, and written correspondence to collect outstanding balances
  • Negotiate Payment Plans: Work with clients to negotiate payment terms, including payment plans, settlements, and resolving disputes
  • Account Review: Review and assess accounts for potential collection, ensuring compliance with company policies and legal requirements
  • Customer Relations: Maintain professional relationships with clients while ensuring timely payments and addressing any concerns regarding their accounts
  • Recordkeeping: Accurately update and maintain records of all collection activities, including calls, emails, and payment arrangements in the system
  • Dispute Resolution: Investigate and resolve billing disputes and discrepancies by coordinating with clients, internal teams, and third-party vendors
  • Compliance: Adhere to all federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA), ensuring ethical and lawful collection methods
  • Reporting: Generate and review collection reports, providing updates to management on the status of accounts, payment trends, and challenges
  • Customer Education: Educate customers on their financial obligations and available payment options, offering solutions for avoiding further delinquency
  • Cross-Department Collaboration: Coordinate with other departments, such as finance and customer service, to streamline the collections process and resolve outstanding issues
  • Performance Monitoring: Meet or exceed collection targets and key performance indicators (KPIs) to support company revenue goals
  • Escalation Management: Identify accounts that require escalation and work with legal teams or external collection agencies for further action

Ditech

Team Lead Mortgage Collector
02.2016 - 11.2017

Job overview

  • Respond to customer inquiries regarding taxes and insurance issues such insurance cancellations, escrow balances, and policy coverages
  • Correspond with borrowers regarding delinquent files and discuss different methods to bring and keep the account in good standings
  • Evaluate a borrower's financial repayment ability to review for alternative payment programs such as repayment plans
  • Assist with loss mitigation to determine options for borrowers such as a deed in lieu of foreclosure, foreclosure, or reinstatement assistance
  • Utilize skip tracing tools such as Lexis Nexis and Microbilt to locate borrowers with incorrect contact information
  • Manage a high volume of inbound and outbound calls and accurately notate the file with the conversation that was held with the borrower

First Convenience Bank

Senior Banker
06.2012 - 01.2016

Job overview

  • Promoted to Senior Banker as a result of consistently demonstrating excellent analytical skills and exceeding goals prior to deadlines
  • Researched and resolved customer issues over the phone and in person, which provided an enhanced customer experience
  • Examined checks for identification and endorsement fraud which decreased the number of items that were sent to the loss prevention department
  • Accurately processed deposits and paid out funds in accordance with banking procedures resulting in a perfect teller over short report
  • Cross sold banking products and services by building rapport with new and existing customers
  • Trained new employees on methods to become more efficient with sales and operations

Education

Brookhaven College

Bachelor of Art from Nursing

High school Diploma

Skills

  • Client needs assessment
  • Insurance solutions
  • Client retention
  • Sales targets achievement
  • New business acquisition
  • Insurance products knowledge
  • Industry regulations understanding
  • Risk management practices
  • Communication skills
  • Negotiation skills
  • Relationship building
  • Client account management
  • Insurance sales expertise
  • Insurance product expertise
  • Client relationship management
  • Client service

Certification

  • General Lines property, 04/23
  • Casualty License, 04/23
  • Texas All-Lines State Claims Adjuster License, 11/17

Accomplishments

  • 12 years of customer service
  • Placed as the number one ranked agent in for the Loan Servicing Department for the months of 11/17 through 02/18.
  • Presented with the Collections Employee of the Month Award in 03/16, 05/16, 06/17, and 08/17.
  • Coordinated team challenges using motivational activities and goals which lead to the highest cured delinquencies in the company in 12/16 and 01/17.
  • Perfected the Fair Debt Collection Practices Act guidelines and received a 100% quality monitoring score for all of 2016 and 2017.
  • Frontrunner in sales and lead the branch to place number one in the entire company in 07/15.
  • Consistently ranked at the top for performance and averaged 150% over quota from 01/14 through 09/15.
  • Organized sales promotions that increased sales by 40% each month in 2015.
  • Awarded the District Employee of the Month Award in 07/13, 09/13, and 10/14.

Additional Education

  • Bachelor of Art in Nursing, Brookhaven College
  • High School Diploma

Timeline

Licensed Insurance Agent

Westwood Insurance Agency
05.2023 - Current

Collection Specialist

Scott and Associates
09.2018 - 05.2023

Team Lead Mortgage Collector

Ditech
02.2016 - 11.2017

Senior Banker

First Convenience Bank
06.2012 - 01.2016

High school Diploma

Brookhaven College

Bachelor of Art from Nursing

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Alexzandara Morgan