Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Allie Lowery

Macclenny

Summary

Dynamic Client Services Lead at Clay County Humane Society with strong leadership and quality control skills. Successfully crafted training initiatives and reduced employee turnover by prioritizing staff well-being. Proven ability to resolve customer dissatisfaction and enhance service standards, ensuring a positive experience for all clients.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Services Lead

Clay County Humane Society
08.2022 - Current
  • Crafted current training protocol and material for CSR team.
  • Implemented and oversee monthly team meetings
  • Customized individual training plans monthly determined by growth and areas in need of improvement.
  • Delegate daily assignments to CSR team based on individual strengths.
  • Maintain accurate EMR for 40-50 patients daily.
  • Coordinate staff interactions and tasks between CSRs, technicians, management, and DVMs.
  • Assist and supervise the independent labor of at least 3 CSRs daily.
  • Soothe customer grievances, worries, and lack of confidence in clinic protocol.
  • Support efforts to reduce employee turnover by prioritizing employee quality of life and build appropriate work relationships.

Opening Shift Manager

Wendys Resturant
05.2019 - 12.2022
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Stocked, monitored, and maintained inventory of diverse products.
  • Resolve customer objection by identifying the problem and offering solutions that satisfy them and maintain company policy.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Associate of Arts - English

Florida Gateway College
Lake City, FL
05-2021

Bachelor of Arts - English

University of North Florida
Jacksonville, FL
05-2027

Skills

  • Strong leadership
  • Sales support
  • Proposal writing
  • Meeting facilitation
  • Service standard compliance
  • Work prioritization
  • Quality control

Certification

  • Certified user in Microsoft Word, Powerpoint, and Excel


Interests

  • Veterinary oncology
  • Creative writing
  • Leadership
  • Traveling

Timeline

Client Services Lead

Clay County Humane Society
08.2022 - Current

Opening Shift Manager

Wendys Resturant
05.2019 - 12.2022

Associate of Arts - English

Florida Gateway College

Bachelor of Arts - English

University of North Florida

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