Allie Martinez
Grand Junction,CO
Summary
Motivated and detail oriented with experience in a fast paced dental front office, specializing in patient scheduling and insurance verification. Adept at providing exceptional customer service, managing patient records, and maintaining a welcoming, organized, and positive office environment. A fast and efficient learner with a strong work ethic and a genuine interest in expanding knowledge within the dental field.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Comfort Dental West
Grand Junction , CO
01.2024 - Current
- Compiled and coded patient information or data in appropriate computer system.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Monitored office supplies inventory and placed orders when necessary.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Gathered medical information, dental health history and vitals from patients.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Processed referrals to specialists when required by the dentist.
- Collected payments from patients in accordance with established policies and procedures.
Host
Warehouse 2565
Grand Junction, CO
01.2023 - 07.2023
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Built positive relationships with other front-of-house and kitchen staff.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Managed dining room layout to maximize efficiency of staff members.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Server
Yama Sushi
Grand Junction, CO
07.2022 - 01.2023
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus and answered questions regarding items.
- Monitored dining room for cleanliness and proper set-up at all times.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Set up tables in between patrons to reduce wait times.
- Cleaned tables and chairs to prepare dining area for next customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
High School Diploma -
Central High School
Grand Junction, COSkills
- Dental staff support
- Treatment room setup
- Adept at multi-line phones
- Issue resolution
- Invoice generation
- Excellent multitasking capability
- Payment processing
- Incoming call reception
- Patient flow management
- Patient file management
- Proficiency in Dentrix
- Punctual and reliable
- Patient documentation
- Dental terminology
- Phone and email etiquette
- Friendly and outgoing
- Office opening and closing
- Data entry
- Patient services
- Service oriented
- Patient relations
- Appointment confirmation
- Team collaboration
- Medical chart management
References
References available upon request.
Timeline
Dental Receptionist
Comfort Dental West
01.2024 - Current
Host
Warehouse 2565
01.2023 - 07.2023
Server
Yama Sushi
07.2022 - 01.2023
High School Diploma -
Central High School
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