Allie Miller
Montgomery Village,MD
Summary
Dedicated Patient Access Representative skilled in insurance verification, patient registration, and HIPAA compliance. Proven ability to enhance patient flow and optimize scheduling for better resource allocation.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Adventist HealthCare
01.2024 - Current
- Facilitated patient registration and verification processes to ensure accurate data collection.
- Managed insurance verification and pre-authorization for various healthcare services.
- Coordinated appointment scheduling, optimizing patient flow and resource allocation.
- Assisted patients in understanding financial responsibilities and payment options effectively.
- Maintained compliance with HIPAA regulations to protect patient confidentiality and information security.
Customer Service Representative
All Car Leasing
10.2018 - 01.2024
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
- Guided clients through leasing processes, ensuring clarity and compliance with company policies.
- Collaborated with team members to streamline workflow, improving response times and service quality.
- Trained new staff on customer service protocols, fostering a knowledgeable team environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Wegmans
10.2017 - 10.2018
- Processed customer transactions accurately and efficiently, ensuring a positive shopping experience.
- Assisted customers with product inquiries, enhancing overall satisfaction and engagement.
- Maintained cleanliness and organization of checkout area to promote operational efficiency.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Watkins Mill High School
Gaithersburg,MDDiploma - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL06-2023
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Registration and admissions
- Medical terminology
- Healthcare systems navigation
Timeline
Patient Access Representative
Adventist HealthCare
01.2024 - Current
Customer Service Representative
All Car Leasing
10.2018 - 01.2024
Cashier
Wegmans
10.2017 - 10.2018
High School Diploma -
Watkins Mill High School
Diploma - Medical Billing And Coding
Ultimate Medical Academy