Allie Moore
Kadena Air Base,Okinawa-Ken
Summary
Organized and dedicated Administrative Assistant with proven track record of providing 3 years of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative/Community Assistant
C.I.A. Services
06.2021 - 02.2024
- Answered high call and email volumes providing requested information to residents, handling complaints, and delivering messages to staff.
- Enabled prompt response times to inquiries from both internal staff members and external clients through effective communication channels.
- Maintained a high level of customer satisfaction through promptly addressing concerns and resolving issues in a professional manner.
- Acted as onsite customer relations liaison for residents.
- Managed facility reservations and payments.
- Handled troubleshooting, processing, and distribution of community amenity access devices.
- Deposited checks, invoiced property owner accounts, and adjusted account balances.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving procedures.
- Collaborated with colleagues on various projects, sharing expertise to achieve common goals efficiently.
- Facilitated smooth office operations by managing calendars, and preparing necessary materials for meetings.
- Aided supervisors in decision-making processes by conducting research and compiling relevant data for review.
- Provided reliable support during high-pressure situations, prioritizing tasks effectively to meet tight deadlines without sacrificing quality.
Education
Stephen F. Austin State University
Nacogdoches, TexasLee College
Baytown, TexasDayton High School
Dayton, Texas05.2020
Skills
- Office Administration
- Administrative Support
- Customer Service
- Customer and client relations
- Computer Skills
- Professional Communication
- Documentation and control
- Strong Organization
- Critical Thinking
- Dedicated Team Player
Activities
- National Honor Society, 2018-2020
- Science National Honor Society, 2017-2020
- National English Honor Society, 2017-2020
- National Technical Honor Society, 2018-2020
References
Available upon request
Timeline
Administrative/Community Assistant
C.I.A. Services
06.2021 - 02.2024
Stephen F. Austin State University
Lee College
Dayton High School
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