ALLIE ORSATTI
Nashville,TN
Summary
Friendly and dedicated Assistant Community Manager with a strong track record of meeting company goals while maintaining organized, consistent practices. Thrives in high-pressure situations and adapts quickly to new challenges, always looking for ways to improve the community and enhance the resident experience. Passionate about building positive relationships and supporting the overall success of the property.
Overview
3
3
years of professional experience
Work History
Assistant Community Manager
Carter Haston Real Estate Services
Nashville, TN
06.2025 - Current
- Support daily operations of a 219-unit mid-rise community, ensuring compliance with Fair Housing regulations and company policies.
- Have maintained a 100% zero-delinquency rate for six consecutive months (since June 2025), demonstrating consistent financial discipline and reliability.
- Process leases, renewals, move-ins, and move-outs while maintaining accurate resident files and property management system records.
- Serve as a primary point of contact for residents, resolving concerns professionally and fostering positive resident relationships.
- Support leasing efforts by conducting tours, managing applications, and following up with prospects.
- Coordinate with maintenance and vendors to ensure timely completion of work orders and unit turns.
- Utilize RealPage Unified and Knock CRM platforms to manage resident data, track leasing activity, process work orders, and generate reports to support informed decision-making and efficient property operations.
- Monitor market trends and competitor pricing to support occupancy and retention goals.
- Oversee office operations in the absence of the Community Manager and contribute to workflow and process improvements.
Assistant General Manager
Bozzuto Management Company
Nashville, TN
02.2025 - 06.2025
- Partnered with the General Property Manager to complete and analyze weekly corporate reporting, identifying renewal trends, occupancy drivers, and local market shifts to optimize revenue strategy.
- Supported daily operations of a 351-unit high-rise luxury community in downtown Nashville.
- Supported month-end reporting by organizing property data and ensuring all information was accurate and submitted on time.
- Maintained and updated detailed renewal tracking spreadsheets to monitor lease expirations, and support strategic decision-making; consistently achieving a renewal retention rate of 45% or higher.
- Conducted proactive resident outreach through calls, emails, and in-person meetings to address concerns, strengthen resident relations, and drive timely renewals.
- Lead regular team meetings to foster transparent communication, address operational challenges, and identify opportunities for process improvement and resident satisfaction.
- Managed large-scale incidents, such as property-wide leaks, by coordinating resident relocations, minimizing vacancy loss, and working directly with restoration vendors to expedite remediation and maintain community trust.
- Utilized Yardi Voyager and CRM platforms to manage property operations.
- Cross-checked vendor invoices to ensure timely and accurate payments for property related expenses.
- Completed weekly delinquency reports and followed up with residents on past-due balances to drive rent collection and reduce outstanding accounts.
Assistant Community Manager
Carter Haston Real Estate Services
Nashville, TN
08.2023 - 02.2025
- Achieved a 50% zero-delinquency rate over the course of one year, maintaining consistency for four consecutive months.
- Supported daily operations of a 276-unit mid-rise community.
- Consistently collected damage charges from former residents before their account was turned over to collections.
- Processed all financial closing account statements upon resident move out date and inspected units to charge for damages accordingly.
- Collected rental payments from residents and kept meticulous records of delinquency, improving cash flow and reducing outstanding balances.
- Assisted Property Manager with weekly report (MMR).
- Updated renters insurance policies to make sure residents were in compliance with their lease.
- Received training classes through the GNAA to increase value brought to the company.
- Achieved an average renewal rate of 57% in 2024 with renewal outreach and seeing what team efforts were necessary to keep residents from moving out.
- Completed month end report and commissions for the entire team.
- Addressed resident complaints and violations with prompt attention following company policy and procedure.
- Helped to train leasing team in best practices and managed team workflow to develop a collaborative work environment.
- Coordinated and collaborated with the leasing team on resident events, delegating tasks to ensure successful execution.
- Leveraged social media platforms to effectively showcase the property, driving increased tour bookings and attracting prospective residents.
Leasing Consultant
Carter Haston Real Estate Services
Nashville, TN
10.2022 - 08.2023
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with residents and prospects.
- Efficiently prepared leases, ensuring a smooth and organized move-in experience.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Delivered informative and personalized property tours to prospective residents, highlighting unique amenities and features tailored to their interests.
- Coordinated closely with maintenance staff to ensure apartment units were pristine for new occupants in a timely manner.
- Tended to emergency on-call service for resident lock outs.
- Recognized for outstanding performance, receiving the most positive responses in the company for J-Turner surveys during time in leasing.
- Achieved a consistent 50% lease closing ratio monthly.
- Demonstrated reliability by covering multiple sister property locations during employee call-outs.
- Managed apartment inquiries through CRM and email, providing timely, professional responses to prospective residents.
Education
Cosmetology Education
London Hair Academy
London, UK05-2016
High School Diploma -
Solimar Academy
Ventura, CA05-2014
Skills
- Attention to Detail
- Honest and Ethical
- Dependable
- Strong Communicator
- Team-Oriented Personality
- Excellent Multitasking
- Works Well Under Pressure
Timeline
Assistant Community Manager
Carter Haston Real Estate Services
06.2025 - Current
Assistant General Manager
Bozzuto Management Company
02.2025 - 06.2025
Assistant Community Manager
Carter Haston Real Estate Services
08.2023 - 02.2025
Leasing Consultant
Carter Haston Real Estate Services
10.2022 - 08.2023
High School Diploma -
Solimar Academy
Cosmetology Education
London Hair Academy