Heather Compeau
Kingsley,MI
Summary
Detail-oriented Assistant Community Manager with extensive experience in workflow optimization and team collaboration. Skilled in managing resident inquiries, coordinating events, and maintaining accurate documentation to drive satisfaction and operational success.
Overview
17
17
years of professional experience
Work History
Assistant Community Manager
Havenpark Communities
Traverse City, Michigan
12.2024 - Current
- Assisted in managing resident inquiries and concerns effectively.
- Assisted the Community Manager in daily operations and office management.
- Collaborated with the community manager on property inspections and reports.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Coordinated community events that boosted resident engagement and participation.
- Planned and executed various activities to foster community involvement.
- Communicated with vendors to ensure timely maintenance services and repairs.
- Oversaw repairs and enhancements in collaboration with maintenance staff to improve property conditions.
- Conducted surveys to measure resident satisfaction and identify areas for improvement.
- Streamlined workflow and reporting processes through creation and implementation of new document control and filing systems.
Office Manager
Great Lakes Pool & Spa
Traverse City, Michigan
07.2021 - 10.2024
- Coordinated staff schedules and maintained attendance records.
- Maintained vendor relationships and processed purchase orders.
- Reviewed files and records to obtain information and respond to requests.
- Recorded and documented test results to compare to expected results.
- Developed office procedures to enhance operational efficiency and team collaboration.
- Managed office inventory and placed new supply orders.
Bartender
McGee's 31
Traverse City, Michigan
03.2019 - 02.2022
- Mixed cocktails and beverages following standard recipes and customer preferences.
- Assisted in training new bartenders on drink preparation techniques and bar operations.
- Managed inventory, tracking supplies and restocking to ensure seamless bar operations.
- Engaged with customers to foster a welcoming atmosphere and strengthen relationships.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Processed cash transactions accurately, balancing register at shift's end to maintain financial integrity.
- Effectively multitasked within a fast-paced environment.
AFC Home Manager
West Shore AFC
Grawn, Michigan
02.2009 - 06.2016
- Managed daily operations of a residential care facility for elderly residents.
- Coordinated care plans with healthcare professionals and families to ensure comprehensive resident support.
- Oversaw staff schedules and ensured adequate coverage for all shifts.
- Trained new employees in caregiving protocols and facility procedures.
- Implemented safety measures that enhanced security and well-being of residents.
- Monitored resident health and reported changes to medical staff promptly.
- Facilitated recreational activities to enhance residents' quality of life.
- Documented daily progress notes on each resident's condition and behavior changes.
- Ensured compliance with state licensing standards as well as federal regulatory requirements.
- Administered budget to maintain financial health of facility while optimizing resource allocation.
- Interacted with outside vendors providing goods or services related to the facility's operation.
- Monitored medication administration by staff members according to physician's orders.
Education
Associate of Science - Criminal Justice
Ferris State University
Big Rapids, MI05-2006
Skills
- Resident relations
- Customer service
- Event coordination
- Vendor communication
- Workflow optimization
- Time management
- Attention to detail
- Meticulous and detail-oriented
- Team collaboration
Timeline
Assistant Community Manager
Havenpark Communities
12.2024 - Current
Office Manager
Great Lakes Pool & Spa
07.2021 - 10.2024
Bartender
McGee's 31
03.2019 - 02.2022
AFC Home Manager
West Shore AFC
02.2009 - 06.2016
Associate of Science - Criminal Justice
Ferris State University