Allie Shank
Loveland,OH
Summary
Seasoned service coordinator bringing demonstrated safety management and performance optimization skills gained during experience in customer service settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.
Overview
3
3
years of professional experience
Work History
Service Coordinator
Meijer
West Chester, OH
08.2020 - Current
- Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Ran and scheduled breaks for the pickup team.
- Keep company customer service standards by regularly making phone call to consumers in regards to their orders.
- Processed refunds.
- Spoke with ILM regularly to fix issues in our computer system.
- Helped customers navigate the Meijer phone app over the phone and in store.
Shift Manager
Penn Station
Loveland, OH
05.2019 - 05.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
High School -
GOVS
Cincinnati Ohio06.2019
Skills
- Worker Training
- Job Prioritizing
- Schedule Preparation
- Email Correspondence
- Customer Relations
Timeline
Service Coordinator
Meijer
08.2020 - Current
Shift Manager
Penn Station
05.2019 - 05.2020
High School -
GOVS