Summary
Overview
Work History
Education
Skills
Timeline
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Allie Stuberg

Salt Lake City,Utah

Summary

Dynamic Community Lead at WeWork with a proven track record in operations management and member engagement. Expert in cultivating relationships and driving retention through exceptional service. Skilled in event coordination and team leadership, consistently enhancing member experiences and resolving complex issues with personalized solutions. Passionate about fostering vibrant community environments.

Overview

4
4
years of professional experience

Work History

Community Lead

WeWork
Salt Lake City, Utah
12.2022 - Current
  • Lead daily operations, ensuring high-quality member experiences and efficient building management
  • Supervise and mentor the Community Associate team, providing training, leadership, and operational support
  • Focus on strategic member engagement, conducting quarterly check-ins and resolving high-severity member concerns with personalized solutions
  • Manage building operations, including overseeing vendors, ensuring compliance with safety protocols, and maintaining WeWork's global standards
  • Serve as the primary point of contact for escalated issues, proactively addressing and resolving complex member concerns
  • Report directly to senior leadership, offering insights on operational performance, member satisfaction, and team effectiveness

Community Associate

WeWork
Salt Lake City, Utah
08.2021 - 12.2022
  • Managed front desk operations and guest services, ensuring a welcoming and supportive environment for all members and visitors
  • Coordinated and executed a variety of member events and programs to drive engagement and community-building
  • Played a key role in member onboarding, including tours, account setup, and initial support to enhance the member experience
  • Maintained operational tasks such as mailroom management, key distribution, and building-wide communications
  • Actively assisted with day-to-day member inquiries and concerns, ensuring smooth operations and a positive community environment

Member Experience Sales Associate

Orange Theory
10.2020 - 07.2021
  • Cultivated genuine connections with members, providing exceptional service and supporting them in achieving their fitness goals
  • Consistently exceeded key performance standards while driving membership growth and retention
  • Assisted new members with onboarding, helping them begin their fitness journey and promoting enthusiasm for the Orangetheory brand
  • Ensured a clean and safe studio environment, maintaining high standards for both fitness and member experience
  • Demonstrated strong sales and customer service skills, fostering a welcoming environment and delivering a personalized experience

Education

Bachelor of Science - Sociology and Criminology, Psychology

University of Utah
Salt Lake City, UT

Skills

  • Operations Management: Facility operations, vendor management, safety protocols
  • Member Engagement: Building relationships, communication, member retention strategies
  • Event Coordination: Planning, promotion, and execution of community events
  • Leadership: Team supervision, training, and performance management
  • Sales & Customer Service: Membership sales, customer care, conflict resolution
  • Organization & Time Management: Multitasking, goal setting, problem-solving
  • Communication: Verbal and written communication, interpersonal skills

Timeline

Community Lead

WeWork
12.2022 - Current

Community Associate

WeWork
08.2021 - 12.2022

Member Experience Sales Associate

Orange Theory
10.2020 - 07.2021

Bachelor of Science - Sociology and Criminology, Psychology

University of Utah

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Allie Stuberg