Allison Jenson
Cheyenne,WY
Summary
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
8
8
years of professional experience
Work History
Crew Member
Cheba Hut Toasted Subs
Cheyenne, WY
06.2025 - Current
- Delivered exceptional customer service in fast-paced environment, including memorization skills in menu both drink and food.
- Prepared and maintained high-quality food items according to company standards, both back of house and front of house.
- Operated kitchen equipment safely and efficiently, ensuring cleanliness and sanitation, also relayed pertinent safety changes or missing training with fellow crew members.
- Assisted in training new crew members on operational procedures and best practices, in both front of house and back of house.
- Collaborated with team members to streamline workflow and improve service speed, organized and helped maintain flow in all aspects of the bar-walk in organization, booth organization, etc.
- Managed inventory levels, restocking supplies as needed to support operations, while also being in a controlled liquor state and working with multiple vendors.
Server/Bartender/Prepper/Trainer
Olive Garden
Wyoming/Utah
06.2023 - Current
- Trained new servers on menu items, service protocols, and customer engagement strategies. Passing along the importance of accuracy and thoroughness.
- Managed multiple tables efficiently in a fast-paced environment, maintaining high service standards, as well as bar top.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy, while also prepping product, understanding fully the steps food takes before getting to guests.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits, maintaining good relationships with repeat visitors.
- Maintained cleanliness and organization of dining area, ensuring compliance with health regulations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions, both front of house and back of house.
Retail Associate
Bath & Body Works
Washington
08.2021 - 06.2023
- Assisted in visual merchandising, ensuring product displays aligned with brand standards and seasonal promotions, quick and total resets of stands and displays.
- Processed transactions efficiently using POS systems, maintaining accuracy in cash handling and inventory management, in both corporate and extra discounts necessary for customer satisfaction and transaction completion.
- Resolved customer inquiries and concerns promptly, improving satisfaction rates through effective problem-solving techniques, while also working with special extra product.
- Stocked merchandise, clearly labeling items, and arranging according to size or color, fully restocking top and bottom displays and backstock.
- Helped customers complete purchases, locate items, and join reward programs.
Server
Chuck-a-Rama
Utah
12.2021 - 07.2022
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere, in an open seat style dining room.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction. While also maintaining my kitchen duties and tables.
- Enhanced team efficiency, collaborating effectively in high-pressure settings. Working with other servers to keep our portion of the dining room stocked and clean.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maximized table turnover rate by managing reservations and seating arrangements, no matter the length of duration of their stay.
Client Liaison
Futures Through Choices
Utah
12.2021 - 01.2022
- Facilitated communication between clients and internal teams to ensure seamless service delivery and job performance on their behalf.
- Analyzed client feedback to drive continuous improvement initiatives within service offerings, in both the day program and the group homes.
- Oversaw implementation of new tools and systems to streamline operations and improve efficiency. Not only for the betterment of the clients but for the success of the company and staff members as well.
- Managed client portfolios, ensuring that all relevant data was up-to-date and easily accessible for internal stakeholders. Like job performance, any incident reports, day to day activities, personal information that staff might need to know.
Service Desk Associate
Home Depot
Utah
02.2021 - 07.2021
- Resolved technical issues using ticketing systems to track and manage service requests, while mainly resolving the issues internally.
- Provided exceptional customer support via phone, email, and in-person interactions, solving all issues, including those that other groups are supposed to fix and handle.
- Analyzed recurring issues to identify trends and recommend process improvements, be able to catch them on future orders before the problem arises.
- Implemented feedback mechanisms to enhance customer satisfaction and service quality, relay the messages through delivery companies or big company calls.
- Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
Lifeguard
North Shore Aquatic Center
Utah
04.2018 - 07.2021
- Responded promptly to emergencies, providing first aid and rescue assistance as needed, responding to other guards emergencies and helping accordingly.
- Conducted routine safety inspections of aquatic facilities and equipment to maintain operational standards, both health wise and safety wise.
- Trained new lifeguards on safety protocols, emergency procedures, and customer service excellence.
- Implemented swim programs that enhanced skill development for various age groups and abilities, being able to teach any age and switch around with need.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support, including outside instances and situations.
- Provided friendly customer service to guests and addressed concerns both with the facility and their health and first aid needs.
Rides Operator
Lagoon
Utah
04.2020 - 10.2020
- Operated and monitored ride systems to ensure guest safety and compliance with operational standards, during the height of COVID-19, safety and health standards were very well maintained.
- Conducted pre-ride inspections to identify maintenance needs and ensure optimal ride functionality, both in the mornings and night and at desired and scheduled times.
- Provided exceptional guest service, addressing inquiries and resolving issues promptly during operations, including first aid and regular maintaining of the parks.
- Collaborated with maintenance teams to coordinate timely repairs and minimize downtime of attractions, while also keeping guest morale high with the ride closures.
- Supervised daily staff activities, ensuring adherence to safety regulations and efficient workflow management, delegating breaks and watching operations to ensure the operators all get breaks.
Education
Centralia College
Centralia, Washington06.2023
Skills
- Customer service, I have much experience and know how to train the correct customer service interactions and habits
- Multitasking and organization, I will go into any space and organize the shelves for a better flow and find a way to create more space virtually anywhere
- Teamwork and collaboration, I love not only working with a team, but sound boarding off of them and collaborating on ideas and problems
- Problem-solving, I can problem solve very effectively, especially when given time and necessary space to do so
- Cash handling, I have extensive background in not only handling cash but the platform Toast and refunds and etc
- Attention to detail, I want to make a shop as comforting and welcoming as my first one was, and I strive to do that in every single aspect of the training job
- Leadership qualities, I am a fairly good leader, I know how to get respect from my crew homies, but also get my point across and make sure they understand and follow through with the training
- Store opening and closing routines, I am well versed in the opening and closing routines of the store, not only front of house but back of house as well, and the things that need to get done to successfully start a shop the next morning
- Safety, I understand not only the importance of safety, but the reasons why we take the precautions we do and follow the standards we do, and want to make sure we follow the standards and understand the why
- Performance improvement, I am always looking for ways to get better and improve myself, and the best ways to get that growth is through peer communication and constrictive criticism and trust
Timeline
Crew Member
Cheba Hut Toasted Subs
06.2025 - Current
Server/Bartender/Prepper/Trainer
Olive Garden
06.2023 - Current
Server
Chuck-a-Rama
12.2021 - 07.2022
Client Liaison
Futures Through Choices
12.2021 - 01.2022
Retail Associate
Bath & Body Works
08.2021 - 06.2023
Service Desk Associate
Home Depot
02.2021 - 07.2021
Rides Operator
Lagoon
04.2020 - 10.2020
Lifeguard
North Shore Aquatic Center
04.2018 - 07.2021
Centralia College