Alline Batts
Phoenix ,AZ
Summary
Proven track record in enhancing customer retention and team performance, notably with Phoenix Suns Limited Partnership. Excelled in high-pressure environments, leveraging excellent communication and safety procedure knowledge. Achieved significant improvements in staff agility and customer relations by prioritizing effective teamwork and customer service excellence.
Overview
4
4
years of professional experience
Work History
Manager
Dicks Sporting Goods
10.2020 - 04.2024
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
Sales/Hospitality Team Member
Phoenix Suns Limited Partnership
01.2022 - 04.2023
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored staff performance and provided feedback and guidance.
Ramp Agent
Southwest Airlines
09.2023 - Current
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
- Coordinated ground crew activities to complete objectives on schedule.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Education
High School Diploma -
Thornton Fractional South
Lansing, IL05.2018
Bachelor of Science - Criminal Justice
Grand Canyon University
Phoenix, AZ12.2024
Skills
- Excellent Customer Service Skills
- Excellent Communication Skills
- Ability to work well under pressure
- Enjoy working with others
- Knowledgeable of safety procedures
Timeline
Ramp Agent
Southwest Airlines
09.2023 - Current
Sales/Hospitality Team Member
Phoenix Suns Limited Partnership
01.2022 - 04.2023
Manager
Dicks Sporting Goods
10.2020 - 04.2024
High School Diploma -
Thornton Fractional South
Bachelor of Science - Criminal Justice
Grand Canyon University