Allisa Choate
Phoenix,USA
Summary
Professional claims adjuster with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Adjuster - Personal Lines- Infinity Kemper -Non-Standard Auto
Kemper Insurance
06.2025 - 02.2026
- Communicated with all relevant parties to gather information and take recorded statements.
- Investigated losses to determine liability and exposure.
- Cleared coverage and set accurate reserves.
- Identified possible claim issues and sent referrals to underwriting and special investigations units.
- Sent appropriate letters throughout the life of the claim.
- Reviewed claim information including photos, videos, diagrams, auto damage estimates, and police reports to finalize liability, settle claims and determine subrogation potential.
- Insured timely and accurate payments to claimants, body shops and rental car agencies.
Claims Adjuster - Commercial Auto- Regional Claim Owner II TNC (Uber)
Farmers Insurance
01.2024 - 06.2025
- Communicate with all relevant parties to gather information and investigate losses to determine liability and exposure.
- Pay claims accurately and timely.
- Coordinate with vendors, attorneys and other carriers to facilitate vehicle repairs, rentals and subrogation.
- Quickly resolve claims based on merits.
Claims Adjuster - Personal Lines- Kemper Preferred Auto
Kemper Insurance
07.2019 - 11.2023
- Contact first and third parties, passengers and witnesses.
- Review policy coverages and determine liability.
- Channel vehicles for estimates and issue payments for repairs.
- Coordinate rental vehicles for first and third parties.
- Evaluate incoming third party subrogation demands and issue payments.
Product Demonstrator/Assisted Sales/Merchandising/New Product Training
Marketsource
04.2014 - 07.2019
- Travel on behalf of multiple accounts to increase sales and brand recognition.
- Introduce new sales initiatives and conduct trainings for sales associates and store leadership.
- Audit store merchandise, assist with product placement and file daily audit reports.
- Facilitate strong, positive relationships with store management teams and sales associates.
Education
Bachelor of Arts - Interdisciplinary Arts and Performance - Digital Media Arts, Communications
Arizona State University
Phoenix, AZ01.2003
Skills
- Professional Verbal & Written Communication
- Proactive Problem Solving
- Personal & Commercial Lines
- Accurate Coverage & Liability
- Timely Claim Resolutions
- Product Demonstration & Assisted Sales
- In-store Training - Individual & Groups
- Merchandising Audits
- Report writing
- Professional Customer Service
- Work Remotely With Minimal Supervision
- Team collaborator
Technical Skills
- Guidewire ClaimsCenter
- Microsoft Office 365
- Microsoft Teams
- Zoom
- WebEx
Certification
Property and Casualty Adjuster License: Arizona
Expiration Date: 04/2028
Property and Casualty Adjuster License: Texas DHS
Expiration Date: 04/2027
Property and Casualty Adjuster License: Delaware
Expiration Date: 02/2027
Timeline
Claims Adjuster - Personal Lines- Infinity Kemper -Non-Standard Auto
Kemper Insurance
06.2025 - 02.2026
Claims Adjuster - Commercial Auto- Regional Claim Owner II TNC (Uber)
Farmers Insurance
01.2024 - 06.2025
Claims Adjuster - Personal Lines- Kemper Preferred Auto
Kemper Insurance
07.2019 - 11.2023
Product Demonstrator/Assisted Sales/Merchandising/New Product Training
Marketsource
04.2014 - 07.2019
Bachelor of Arts - Interdisciplinary Arts and Performance - Digital Media Arts, Communications
Arizona State University