Larisa Vazquez
Avondale,AZ
Summary
Dynamic and results-driven Bilingual Auto Claims Adjuster with extensive experience, excelling in analytical thinking and effective communication. Proven track record of resolving complex claims and enhancing customer satisfaction. Recognized for attention to detail and professional diligence, consistently meeting team metrics while fostering a collaborative environment.
Overview
11
11
years of professional experience
Work History
Personal Lines Auto Claims Adjuster
CSAA
Glendale, AZ
07.2022 - Current
- Conducts liability investigations and verifies coverage to support accurate assessments.
- Advises customers regarding liability decisions, ensuring clear communication of outcomes.
- Sets expectations about the claims process with the clients, obtain police reports, and witness statements, reach out to other adjusters from varying insurance companies to conclude all handling.
- Review claims for possible fraud or misrepresentation of facts.
- Supports and performs side-by-side training alongside new team members
- Supports Supervisor in managing escalated calls and voicemails.
- Attended continuing education seminars to stay abreast of changes in the field.
Client Service Rep III
Bank of America
Phoenix, AZ
09.2021 - 07.2022
- Provided individualized, attentive guidance for clients needing help with mortgage or personal loan by recognizing concerns, determining effective solutions, and sharing knowledge for improved financial health.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
Auto Claim Adjuster
Farmers Insurance
Phoenix, AZ
03.2020 - 09.2021
- Diligently investigates, verifies coverage, assesses liability, determines damages, and negotiates settlements for auto and physical damage claims.
- Managed multiple cases simultaneously while meeting established deadlines.
- Communicated effectively with policyholders, explaining claim processes and decisions clearly.
Auto Claim Associate
State Farm Insurance
Tempe, AZ
02.2017 - 03.2020
- A licensed claim representative that proactively works in a team environment while conducting investigations, determining liability, and evaluating property damages claims.
Lead Medical Assistant
The Pain Center of Arizona
Phoenix, AZ
01.2015 - 02.2017
- As a Lead Medical Assistant, it was my responsibility to obtain patient’s vital signs, answering telephones, greeting patients, updating, and filing patients' medical records, filling out insurance forms, handling incoming correspondence, scheduling appointments, arranging for hospital admission and laboratory services.
Education
ABA - Health Care Administration
Carrington College
Phoenix, AZSkills
- Analytical thinking and planning
- Excellent customer care
- Exceptional attention to detail
- Meets and exceeds the team's metrics
- Professional business etiquette
- Quick learner
- Effective listening skills
- Strong verbal and written communication skills
Timeline
Personal Lines Auto Claims Adjuster
CSAA
07.2022 - Current
Client Service Rep III
Bank of America
09.2021 - 07.2022
Auto Claim Adjuster
Farmers Insurance
03.2020 - 09.2021
Auto Claim Associate
State Farm Insurance
02.2017 - 03.2020
Lead Medical Assistant
The Pain Center of Arizona
01.2015 - 02.2017
ABA - Health Care Administration
Carrington College