Allise Fountain
Auburn,United States
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Store Manager
Go! Calendars Games & Toys
03.2024 - Current
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Completed a 7,500 sq ft holiday full store reset on time with myself and two others in an organized and stress-free manner.
- Built strong customer relationships and sales through trust, product education, and personal testimonies.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Store Manager
Miniso
11.2023 - 03.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Shift Supervisor
Starbucks
10.2011 - 11.2023
- Delivered top-tier customer "in the moment" connections with eye contact regardless of workload.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained myself and my team to take beverage criticism well to ensure every moment was right and every customer left well above satisfied.
- Completed store opening and closing procedures and balanced tills.
- Contributed to maintaining top cafe sales in my district on a year-to-year basis.
Education
High School Diploma -
Mt. Rainier High School
Des Moines, WA06.2005
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Sales Techniques
- Product Management
- Salesforce Management
- Customer Service
- Policy Implementation
Accomplishments
- Achieved top sales month-to-month amongst 22 manager peers by coaching employees on sales tactics and building customer trust at Go! Calendars Games & Toys.
- Contributed to the highest Starbucks cafe sales in the Northwest during the Oleato soft launch of 2023.
- Created a calm environment whilst at maximum efficiency to achieve 40 second drive-thru times without overworking employees at Starbucks.
- Managed Miniso team during Black Friday 2023 to achieve sales well above goal.
Languages
Japanese
Elementary
Timeline
Store Manager
Go! Calendars Games & Toys
03.2024 - Current
Assistant Store Manager
Miniso
11.2023 - 03.2024
Shift Supervisor
Starbucks
10.2011 - 11.2023
High School Diploma -
Mt. Rainier High School
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