ALLISON ABER
WAVERLY,Ohio
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in customer relations. Offering these skills and strong work ethic.
Experienced with assisting clients in navigating insurance policies and claims. Utilizes communication and problem-solving skills to resolve customer issues efficiently. Track record of enhancing customer satisfaction through thorough policy understanding and effective support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
ALLSTATE
Blacklick, OH
03.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Customer Service Team Member
Statefarm Insurance
Chillicothe, OH
07.2019 - 08.2021
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Reduced call wait times by efficiently managing high call volumes during peak hours.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Reduced processing time for claims, aiding in quicker customer resolutions.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Completed customer applications and updated records to reflect current information.
- Conducted detailed policy reviews to advise customers on optimal coverage options.
- Increased customer retention by offering tailored insurance solutions based on individual needs.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
- Verified client information by analyzing existing evidence on file.
- Collected premiums and issued accurate receipts.
Education
Bachelor of Science - Communications
Ohio University
Athens, OH06-2009
Skills
- Customer service
- Mail handling
- Organizational skills
- Office administration
- Customer relations
- Billing
- Policy development
- Documentation and control
- Policy and procedure modification
- Workflow planning
- Conflict management
- Policy implementation
- Account reconciliation
- Team bonding
- Employee training
- Information protection
- Banking operations
- Multitasking Abilities
- Self motivation
- Attention to detail
- Excellent communication
- Professional demeanor
- Problem-solving aptitude
Certification
- Property & Casualty License - 2013
- Life & Health License - 2015
Timeline
Office Manager
ALLSTATE
03.2022 - Current
Customer Service Team Member
Statefarm Insurance
07.2019 - 08.2021
Bachelor of Science - Communications
Ohio University