Allison Arrigo
Aurora
Summary
Dynamic management and operations professional with a proven track record in leadership excellence, poised to drive organizational success. Recognized for fostering strong team collaboration and adaptability while consistently delivering measurable results. Expertise in strategic planning, staff development, and enhancing operational efficiency positions as a valuable asset to any team. Renowned for reliability and adept problem-solving skills in fast-paced environments, ensuring seamless execution of objectives.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Noodles & Company
Aurora, IL, USA
11.2022 - 11.2025
- Oversaw customer payment transactions, ensuring accuracy and compliance with company policies.
- Executed thorough cleaning of freezers and heating equipment to ensure optimal performance.
- Facilitated customer satisfaction by accurately taking drink and food orders.
- Clarified menu items and answered customer inquiries to ensure informed choices.
- Facilitated wine service and provided expert recommendations to enhance customer experience.
- Conducted discussions with customers to clarify concerns and confirm satisfaction with food offerings and service delivery.
- Coordinated with culinary team and guests to fulfill client requirements and enhance service quality.
- Communicated restaurant specialties to inform and guide patrons in their dining choices.
- Executed preparation of drinks and food components to support efficient service delivery.
- Investigated and resolved customer concerns, ensuring a positive service experience.
Shift Manager
Noodles & Company
Aurora, IL
07.2016 - 11.2022
- Directed daily workflow processes, guaranteeing adherence to established quality standards and operational efficiency.
- Guided staff in mastering customer service standards and food preparation protocols to ensure high-quality service delivery.
- Analyzed inventory processes and applied management techniques to effectively minimize waste and maintain optimal stock levels.
- Assessed team performance and provided actionable feedback to foster a positive work environment and enhance overall productivity.
Team Member
Noodles & Company
Aurora, IL
06.2014 - 07.2016
- Facilitated high-quality customer interactions in a fast-paced atmosphere, ensuring guest satisfaction and promoting brand loyalty.
- Executed efficient operation of kitchen equipment to uphold safety and sanitation protocols.
- Coordinated with team members to enhance service speed by optimizing workflow during high-demand periods.
- Conducted comprehensive training for new hires to ensure understanding of operational procedures and adherence to company policies.
Education
Associate of Applied Science - Biology Major
Lewis University
Romeoville, Illinois, USAN/A, Undecided
Aurora University
Aurora, Illinois, USAHigh School Degree - General
Metea Valley High School
Aurora, IL, USA01.2013
Skills
- Inventory control
- Quality assurance
- Operations management
- Staff development
- Food safety and sanitation
- Employee scheduling
- Training and development background
- Team leadership expertise
- Customer service management
- Delegating work
- P&L management
- Hiring and onboarding
Accomplishments
- Supervised team of around thirty staff members.
- Documented and resolved cost of labor issues which led to saving money in our overall budget.
- Achieved an increase of customer retention as well as bringing in new business by coaching the team to create a welcoming and friendly atmosphere with consistency.
Timeline
Assistant General Manager
Noodles & Company
11.2022 - 11.2025
Shift Manager
Noodles & Company
07.2016 - 11.2022
Team Member
Noodles & Company
06.2014 - 07.2016
N/A, Undecided
Aurora University
High School Degree - General
Metea Valley High School
Associate of Applied Science - Biology Major
Lewis University