Allison Baker
Brookfield ,CT
Summary
Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell. Responsible, hardworking Key Manager with six years in supporting management functions for Starbucks establishment. Led team of partners to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business.
Overview
7
7
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks
Bethel, CT
02.2019 - Current
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
Marketing Intern
Brookfield Craft Center
Brookfield, CT
08.2017 - 04.2019
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Scheduled social media postings to advertise products and generate site traffic.
- Shadowed meetings and observed marketing director to grow professional experience.
- Collaborated with team members to help expand marketing channels.
- Contributed to mock-ups, email campaigns, and social media content.
- Helped with planning and hosting of marketing events.
- Performed office administrative duties to enhance team cohesiveness.
Cashier Supervisor
Big Y World Class Market
Bethel, CT
08.2017 - 01.2019
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Promoted customer engagement by conducting surveys on shopping experiences and incorporating feedback into ongoing improvement initiatives.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Brookfield High School
Brookfield, CT06.2017
Skills
- Store maintenance
- Effective Leadership
- Employee Motivation
- Team Management
- Problem Resolution
- Customer Relationship Management
- Idea Development and Brainstorming
- Technical Proficiency
- Human Resources Management
- Brand Management
- Business Analysis and Reporting
- Task Delegation
- Employee Coaching and Mentoring
- Project Planning
- Performance Tracking and Evaluation
- Strategic Planning
Accomplishments
- Partner of the quarter 2019 and 2023
- Fastest drive thru times with the second highest customer connection score in the district. (2023)
- Collaborated with team of five in the development of Brookfield Craft Center marking an art show.
Timeline
Shift Manager/Key Holder
Starbucks
02.2019 - Current
Marketing Intern
Brookfield Craft Center
08.2017 - 04.2019
Cashier Supervisor
Big Y World Class Market
08.2017 - 01.2019
High School Diploma -
Brookfield High School