Shonteaka Moore
Homestead,FL
Summary
Adept at leading teams to success, my tenure at McDonald's Restaurant Inc showcased my ability to enhance customer satisfaction and streamline operations. With skills in effective leadership and POS operations, I significantly improved service quality and operational efficiency, embodying a blend of strategic decision-making and empathetic team management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
McDonald's Restaurant Inc
05.2019 - 01.2025
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
Education
High School Diploma -
Amercian Worldwide Academy
1325 Nw 7TH Ave12-2009
Skills
- Store maintenance
- Effective leadership
- Employee motivation
- Team management
- Policy enforcement
- Customer service
- Drawer balancing
- Store organization
Certification
- OSHA Certified
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
Timeline
Shift Manager/Key Holder
McDonald's Restaurant Inc
05.2019 - 01.2025
- OSHA Certified
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
High School Diploma -
Amercian Worldwide Academy
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