Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tralin Jones

Birmingham,AL

Summary

Dedicated Manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Shift Manager/Key Holder

Taco Bell Restaurant
07.2021 - Current
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Resolved conflicts between employees promoting a peaceful and hard working environment conducive to high-performance teamwork.
  • made sure everyone stat in designated position.

Bartender/Server

Sparetime
02.2022 - 06.2022
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Shift Manager/Key Holder

Zaxby's Restaurant
06.2018 - 11.2021
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Established team priorities, maintained schedules and monitored performance.
  • Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.

Education

No Degree - Culinary Arts

Jefferson State Community College
Birmingham, AL

High School Diploma -

St.Clair County
16700 US Hwy 411,Odenville,AL
05.2012

Skills

  • Effective Leadership
  • Customer Relationship Management
  • Professional and Courteous
  • Managing Operations and Efficiency
  • Scheduling and Coordinating
  • Store Organization
  • Documentation And Reporting
  • Employee Motivation
  • Store maintenance
  • Computer Skills
  • Technical skills
  • Team Leadership

Accomplishments

  • Supervised team of several staff members.

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  • Achieved managment through effectively helping with building the store sales and quality customer service.
  • Achieved promotions by completing several task with accuracy and efficiency.

Timeline

Bartender/Server

Sparetime
02.2022 - 06.2022

Shift Manager/Key Holder

Taco Bell Restaurant
07.2021 - Current

Shift Manager/Key Holder

Zaxby's Restaurant
06.2018 - 11.2021

No Degree - Culinary Arts

Jefferson State Community College

High School Diploma -

St.Clair County
Tralin Jones