Versatile server and bartender proficient in conflict resolution and multitasking under pressure. Committed to maintaining high standards of service, ensuring timely order delivery, and optimizing guest satisfaction through attentive engagement and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Chinooks Waterfront
Seward
05.2018 - Current
Provided outstanding customer service in fast-paced dining environment, enhancing guest satisfaction.
Coordinated with kitchen staff to ensure prompt food delivery and high-quality presentation.
Trained and mentored new staff on service protocols and menu knowledge, improving team readiness.
Processed orders accurately using point-of-sale systems.
Server
Copper Kettle Restaurant
Basye
08.2016 - 03.2026
Enhanced customer satisfaction through timely table check-ins, proactively assessing food and beverage needs.
Provided friendly, courteous service to create memorable moments for guests.
Carried out professional service, retaining polite and friendly approach at all times.
Facilitated accommodations for special dietary requests, ensuring all guests received appropriate meals tailored to their preferences.
Coordinated event space setup, optimizing table arrangements and utensil placement for seamless guest experience.
Server/Bartender
Fifth Avenue Bistro
Seward
04.2023 - 09.2024
Served food and beverages promptly with focused attention to customer needs.
Managed multiple tables efficiently in high-pressure environments, ensuring timely order delivery.
Resolved guest complaints to enhance satisfaction and encourage repeat business.
Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety regulations.
Assisted in inventory management, monitoring stock levels to minimize waste and streamline supply orders.
Server/bartender
Thorns Showcase Lounge and Bar
Seward
09.2017 - 09.2021
Optimized table turnover by effectively managing reservations and seating arrangements.
Ensured compliance with food handling procedures and safety guidelines to protect guests and team members.
Facilitated communication between front-of-house and back-of-house staff to enhance operational efficiency.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Enhanced team efficiency, collaborating effectively in high-pressure settings.
Optician
Cedar Crest Vision Care
Allentown
10.2014 - 08.2016
Informed customers about lens options and frame selections to support informed purchasing decisions.
Fitted and adjusted eyewear to ensure proper alignment and comfort.
Delivered exceptional customer service to improve overall patient satisfaction and loyalty.
Repaired broken frames and replaced damaged lenses to restore eyewear functionality and meet customer needs.
Maintained accurate patient records and insurance information.
Compiled patient records using electronic health record software systems.
Assisted in inventory management and restocking of optical products.
Education
Longwood University - Elementary Education/Special Education
Longwood University
Farmville, VA
05-2014
Skills
10 years of customer service, bartending, and serving in high volume environments
Multitasking and prioritization of competing demands
Attention to detail and accuracy
Clear verbal communication and active listening
Conflict resolution and de-escalation
Ability to remain calm and professional in high stress situations
Ability to handle stressful situations while maintaining professionalism and clear communication
Former NCAA Division I Athlete
Certification
Food Handlers Certification
TAPS Certification (Training for Alcohol Professionals by Alaska CHARR)
Hobbies and Interests
Spending time with my children
Crafting and DIY Projects
Photography
Hobbies that combine physical activity with outdoor exploration
Hiking
References
Debbie Mindon, GM of Chinooks, 907-519-8538
Karen Clemens, Owner of Thorns Showcase Lounge and Family Restaurant, 907-362-1030
Burak Gunduz, GM of Fifth Avenue Bistro, 863-231-4550
Ryan Locher, Bryce Resort, 540-798-6955
Sally Montrey, Basye, VA, 540-624-2623
Timeline
Server/Bartender
Fifth Avenue Bistro
04.2023 - 09.2024
Server/ Bartender
Chinooks Waterfront
05.2018 - Current
Server/bartender
Thorns Showcase Lounge and Bar
09.2017 - 09.2021
Server
Copper Kettle Restaurant
08.2016 - 03.2026
Optician
Cedar Crest Vision Care
10.2014 - 08.2016
Longwood University - Elementary Education/Special Education