ALLISON BERG
Idaho Falls,ID
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Internal Service Advisor
Bish's RV
03.2023 - Current
- Documented problems and corrective actions to maintain records.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Service Advisor/Writer
Teton Volkswagen
11.2021 - 03.2023
- Delivered exceptional customer service to over 20 customers daily, by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Interpreted diagnostic results to provide accurate repair recommendations.
Warranty Administrator
Teton Volkswagen | Idaho Falls
05.2020 - 11.2021
- Assured timely verification of warranty coverage prior to customer appointments.
- Reviewed outstanding requests and redirected workloads to complete projects on time within 72 hour turn around time.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
Customer Service Sr. Trainer
Melaleuca
04.2019 - 02.2020
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed lesson plans, instructional materials and written practice tests for Customer Service and Business Development training courses.
Education
Technical Certificate - Business Management
College of Eastern Idaho
Idaho Falls, ID05.2018
High School Diploma -
Churchill County High School
Fallon, NV06.2014
Skills
- Quality control
- Microsoft Office
- Conflict Resolution
- Project management abilities
- Customer Relationship Management
- Warranty Claims Process Management
Certification
- Business and Marketing Technical Training - 2018
Timeline
Internal Service Advisor
Bish's RV
03.2023 - Current
Service Advisor/Writer
Teton Volkswagen
11.2021 - 03.2023
Warranty Administrator
Teton Volkswagen | Idaho Falls
05.2020 - 11.2021
Customer Service Sr. Trainer
Melaleuca
04.2019 - 02.2020
Technical Certificate - Business Management
College of Eastern Idaho
High School Diploma -
Churchill County High School
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