Allison Booth
Fresno,Ca
Summary
Agile and adaptable team leader with stellar customer service history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
23
23
years of professional experience
Work History
Captain
MOD Pizza
Fresno, CA
09.2020 - 03.2023
- Created specialty pizzas to customer specifications, provided recommendations when necessary and encouraged app usage to promote restaurant.
- Shared information with customers about menu items, preparation methods and ingredients.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Set schedules for 13-16 staff by planning and designating shifts and hours.
- Ordered and received products and supplies to stock kitchen areas.
- Prepared for and set up event equipment, cleaned areas, organized supplies and interacted with event patrons.
Caterer and Hospitality
ASM Global
Fresno, CA
10.2022 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Trained new catering staff members on company policies, procedures, and best practices to maintain consistent service quality across all events.
- Disciplined and dedicated to meeting high-quality standards.
Key Holder and Senior Sales Associate
Tuesday Morning
Fresno, CA
10.2018 - 07.2020
- Opened and closed store 3-5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Designed and built over 3 displays per 3-4 weeks to generate customer interest in store merchandise.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Food and Service Champion
Taco Bell
Fresno, CA
09.2015 - 12.2019
- Greeted customers, answered questions and took orders.
- Input food and drink orders into system, documented special requests and processed payments.
- Restocked condiments, utensils and napkins, removed trash and cleaned drink dispensers.
- Kept accurate register and dropped excess cash into safe at regular intervals.
- Established visually safe eating environment by maintaining counter areas in neat and clean fashion.
- Cross trained on food line preparing all orders accurately, food prep according to health guidelines as well as accurate use and maintenance of fry station.
- Trained and mentored new employees with goal being 100% satisfaction reviews from customers.
Ticket Seller
Big Fresno Fair
Fresno, CA
10.2017 - 10.2017
- Sold tickets to at least 100 patrons per hour entering Fresno fairgrounds using computerized ticketing system.
- Increased customer satisfaction by answering questions and provided information about vendors, shows and events.
- Provided accurate change and maintained accurate inventory of all tickets sold and unsold.
- Ensured proper cash handling and delivery of large quantities to safe at shift end.
Volunteer Catering
Dharma College and Tibetan Nyingma Institute
Berkeley, CA
09.2013 - 07.2015
- Cleaned and organized kitchen stations to promote team efficiency.
- Prepared on average 30-100 dishes for catering events or during high-volume shifts.
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
- Cleaned and sanitized work stations to meet health department regulations.
- Arranged linens and table settings according to seating plan and event theme.
- Returned reusable goods and serving equipment for inventory and restock.
Concert and Event Planner
Dance On Arrival Promotions
Fresno, CA
03.2012 - 05.2013
- Coordinated schedules and timelines for all events.
- Coordinated with participating vendors during event planning.
- Authorized financial transactions with vendors for event services.
- Corresponded with clients to answer questions and resolve issues.
- Accurately calculated and processed expenses during and after events.
- Strategized long-term business needs while driving attendee feedback for process improvements.
- Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks saving on average 10% loss.
Cashier
7-Eleven
Fresno, CA
07.2011 - 09.2011
- Worked graveyard shift greeting and cleaning for all late-night goers.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Checked prices for customers and processed items sold by scanning barcodes.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Multi-Clerk
Internal Revenue Service
Fresno, CA
02.2007 - 03.2010
- Worked in data transcribing transferring information from income tax documents into main computer system.
- 2008 was given multi-clerk position in numbering department.
- Responsible for organizing, numbering, and filing any tax return that had been mailed to receiving location.
- Preformed 97% accuracy rate that increased daily expected quotas.
Lead Photographer
Larson Brothers Photography
Fresno, CA
09.2005 - 12.2009
- Started as cashier/poser helping with loading and setting up photography equipment.
- Also took care of sales and positioning of subject.
- Was promoted to photographer in 2006.
- Transported equipment and staff to school locations before start of scheduled shoot times.
- Regularly supervised team of 4-12 cashiers and photographers in field.
- Selected and set up appropriate props, backdrops and lighting.
- Shot photographs in available locations provided by school.
Assistant Manager
The Movies Video Rentals
Fresno, CA
06.2001 - 05.2005
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Supervised team of 3 employees and provided feedback on performance.
Education
High School Diploma -
JE Young Academic Center
Fresno, CA06.2005
No Degree - Veterinary Technician
San Joaquin Valley College
Fresno, CASkills
- ServSafe Certified
- Customer Service
- Team Leader and Team Player
- Energetic Nature
- To-Go Order Preparation
- POS
- Multi-tasking Strength
- Hard-working Mindset
- Dining Area Maintenance
- Stocking and Replenishing
Timeline
Caterer and Hospitality
ASM Global
10.2022 - Current
Captain
MOD Pizza
09.2020 - 03.2023
Key Holder and Senior Sales Associate
Tuesday Morning
10.2018 - 07.2020
Ticket Seller
Big Fresno Fair
10.2017 - 10.2017
Food and Service Champion
Taco Bell
09.2015 - 12.2019
Volunteer Catering
Dharma College and Tibetan Nyingma Institute
09.2013 - 07.2015
Concert and Event Planner
Dance On Arrival Promotions
03.2012 - 05.2013
Cashier
7-Eleven
07.2011 - 09.2011
Multi-Clerk
Internal Revenue Service
02.2007 - 03.2010
Lead Photographer
Larson Brothers Photography
09.2005 - 12.2009
Assistant Manager
The Movies Video Rentals
06.2001 - 05.2005
High School Diploma -
JE Young Academic Center
No Degree - Veterinary Technician
San Joaquin Valley College