Allison Browning

• Answering, routing calls to correct departments and escalating urgent patient needs.
• Greeted patients and visitors, providing courteous front-desk support and clear directions throughout the facility.
• Registered patients accurately, verifying demographics, insurance details, and required intake information as well as checking the patients out and making follow-up appointments.
• Managed multi-line switchboard, routing calls to correct departments and escalating urgent patient needs.
• Managing the fax box, sorting through each fax, scanning into patients' chart and assigning the document to who or where it needs to go.
• Handling all money transactions (cash, check and card), keeping up with the cash drawer as well as petty cash which is used if the office needs anything and then sending a check request to the hospital.

I work at the Fordsville location. I am the only receptionist there, so any and all front desk duties fall on me to make sure they get completed in a timely manner as well as taking care of all patients entering and exiting the office.

I take care of cleaning central office Monday-Friday in the afternoon. this includes restrooms, taking out the trash, cleaning the floors and each office. I am responsible for making sure the building is well maintained and clean for staff and any visitors. This also includes making sure the storage/cleaning room is stocked as well.

• I worked at Fordsville elementary school in the MSD room. I helped kids each morning with reading and monitoring their progress. When they had specials (P.E, music, art, etc) I am responsible for taking them to those and making sure they're completing their work and behaving. As well as just making them feel included and able to do the same things as their classmates. I assisted in feeding and changing some of our kids that still need help in those areas. The main goal was to guide and support those kids with everyday tasks and make them feel included with their other classmates. I also worked in their after school program when they need the extra help which took place in the summer months. That included daily crafts/centers, organizing activities and attending field trips.

• Supported middle school (7th and 8th grade) ESL students in their learning. I would go to each class with whatever group I was working with to help reinforce the lesson, guide them and modify their work. I would make sure their work was in order, kept up with and they got each assignment done and turned in on time. I would pull them out of class for projects and tests to guide them through the prompts to ensure they understood correctly and were able to finish efficiently and feel positive about what they were turning in.

• I worked in the first and fifth grade classrooms daily. I also pulled ESL kids out for extra work and reading daily as well. My job consisted of pulling kids and monitoring progress, monitoring their growth, working one on one with certain kids making sure they were staying on track. When I wasn't working with kids i would enter data , grade paper, or make copies and get things organized for the next day. As well as making sure each child left each day with everything they needed and made it to where they needed to go in order to go home.

• At Persimmons I was responsible for opening and closing on days I worked, making sure the store displays were visually appealing to customers and making sure everything was clean. I took care of inventory (made sure everything in store and online corresponded), online orders and also checking out the customers in the store. I was also responsible for taking care of the social media accounts and promoting special offers or events we had going on in the store or community.

• 3.5 GPA
• I did take some college/AP classes in high school (math, chemistry, history, english and spanish) so i graduated with college credits, but never continued on to college when i graduated