Allison Carcamo
Staten Island,NY
Summary
Dedicated, adaptable bilingual professional with a proactive attitude and quick learning abilities. Strong work ethic and effective communication skills. Seeking to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Sales Specialist
T Mobile
Staten Island, NY
07.2024 - Current
- Analyzed customer needs and preferences to recommend suitable products or services.
- Performed troubleshooting for technical issues related to mobile devices.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Built strong relationships with key clients, achieving a 100% customer satisfaction rate, and securing long-term contracts.
- Educated customers about current promotions and discounts on products and services.
Customer Service Representative
Home Depot
Staten Island, NY
03.2024 - 07.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Store Associate/ Pharmacy Technician
CVS Pharmacy
Staten Island, NY
06.2023 - 03.2024
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Verified accuracy of medication labels before they were dispensed to customers.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Deliver outstanding customer service, addressing and resolving customer inquiries, and ensuring a welcoming environment for all patrons.
- Process transactions accurately and efficiently, managing a cash register, and handling daily cash and credit transactions.
- Restock and organize merchandise with a keen eye for store appearance, maintaining an orderly and attractive presentation on the sales floor.
Barista
Starbucks
Staten Island, NY
11.2022 - 06.2023
- Followed health, safety and sanitation guidelines to pass state inspections.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Engage in weekly inventory management tasks, accurately forecasting product needs, and reducing excess waste by efficiently stocking and rotating ingredients.
- Uphold Starbucks' ethical sourcing practices by educating customers about the Starbucks Rewards program and the benefits of Fair-Trade coffee purchases.
Education
Bachelor of Science - Nursing
College of Staten Island
Staten Island, NY12-2027
High School Diploma -
Lois And Richard Nicotra Charter School
Staten Island, NY06-2022
Skills
- Bilingual
- Inquiry Handling
- Sales solution development
- Client Relations
- Product recommendation
- Technical skills
- Customer service
- Problem-Solving
- Learning strategies
- Food handling
- Hospitality and accommodation
- Tactful and diplomatic
- Multitasking
Languages
Spanish
Native/ Bilingual
Timeline
Sales Specialist
T Mobile
07.2024 - Current
Customer Service Representative
Home Depot
03.2024 - 07.2024
Store Associate/ Pharmacy Technician
CVS Pharmacy
06.2023 - 03.2024
Barista
Starbucks
11.2022 - 06.2023
Bachelor of Science - Nursing
College of Staten Island
High School Diploma -
Lois And Richard Nicotra Charter School