Yehiel Santiago
New Paris,IN
Summary
Experienced and outgoing Wireless Business Sales Associate with a proven track record of success in fast-paced retail environments. Skilled in effectively promoting sales and providing detailed information on service plans and technology. Committed to ensuring customer satisfaction and consistently achieving sales goals. A solid team player with a positive attitude and extensive knowledge of the communications industry. Known for building strong relationships, demonstrating excellent organizational skills, and maintaining a superior work ethic. Personable professional with exemplary customer service skills, adept at addressing issues and concerns with poise. Eager to elevate career as a Customer Service Executive to new heights through dedicated commitment and exceptional performance.
Overview
8
8
years of professional experience
Work History
Sales Specialist
Verizon
Elkhart, IN
03.2023 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Completed store opening and closing procedures managing security, trusted with store key and security codes.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Collaborated with cross-functional teams to address complex customer issues effectively and efficiently.
Mobile Expert
T-Mobile
Mishawaka, IN
10.2019 - 01.2023
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue, consistently hitting more than %100 in sales metric.
- Tracked and recorded department inventory products, including high-priced merchandise.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings. Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Researched business in the area and drove to their locations to showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Rural Carrier Associate
United States Postal Service
Goshen, IN
05.2018 - 08.2019
- Distributed mail on foot to residences and businesses, delivering to approximately 500 customers per shift.
- Responsible of making sure all mail was delivered daily. Picked up over 350 packages every day from different business. Performed inspection of vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Received commendation for delivery performance, consistently receiving zero service-related complaints.
- Pitched stamp purchases, money orders, and other products in field for small/medium businesses in my route. Educated them in our services and provided my best recommendation for their needs.
Production Manager
Lippert Components
Goshen, IN
09.2016 - 04.2018
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Lifted heavy boxes with different materials.
- Provided First Aid when someone was injured. Always maintained highest production level in my work line with 150% production consistency.
- Trained newly hired employees on machine operations and control set ups, explaining safety procedures to prevent injuries.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products.
Education
High School Diploma -
Bonifacio Sánchez Jimenez
Aibonito, PR05.2015
Bachelor of Computer Science -
UPR - Rio Piedras
San Juan, PRBachelor of Computer Science -
Universidad Interamericana of Puerto Rico
Barranquitas, PRSkills
- Brand Promotion
- Effective Leadership and Motivational Skills
- Bilingual
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Meeting and Exceeding Sales Goals
- Product Knowledge
- Strong Communication and Interpersonal Skills
- Team Leadership
- Goal-Driven
Timeline
Sales Specialist
Verizon
03.2023 - Current
Mobile Expert
T-Mobile
10.2019 - 01.2023
Rural Carrier Associate
United States Postal Service
05.2018 - 08.2019
Production Manager
Lippert Components
09.2016 - 04.2018
High School Diploma -
Bonifacio Sánchez Jimenez
Bachelor of Computer Science -
UPR - Rio Piedras
Bachelor of Computer Science -
Universidad Interamericana of Puerto Rico