Jose Gandara
Houston,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Specialist
Apple
08.2021 - Current
- Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers
- Able to deliver great customer experiences in any environment and to be invigorated by constant personal interaction
- Able to give the customer an experience and product catered to their specific needs
- Extensive knowledge of Apple products and services
- Ability to come up with creative solutions to any problem that may arise
- Being open and approachable to the customer
- Able to strategically drive sales
- Described product to customers and accurately explained details and care of merchandise while asking open-ended questions to identify the customers' needs.
- Conducted market research to identify new business opportunities and emerging trends, driving company growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Founder
Jose Gandara Sneakers
06.2019 - Current
- Purchase, sell, and trade high-priced limited sneakers to a wide array of clients domestically
- Resell sneakers at a 50-350% premium mark up, returning on investments of $300 to $5,000+ per year
- Source and negotiate with merchants and consumers across various marketplaces
- Utilized social media platforms for brand recognition and sales.
- Oversaw business-wide changes to modernize procedures and organization.
- Oversaw divisional marketing, advertising and new product development.
Freight Handler
Walmart Distribution Center
06.2021 - 08.2021
- Managed storage of incoming and outgoing freight while making sure that the safety standards are maintained
- Maintaining records of the number of units handled per day, as well as their location and condition
- Scanning or documenting freight, as well as marking items with identifying information
- Time management and communication for production control and documentation of all product-related information to ensure quality product and repetition
- Demonstrate leadership qualities by effectively training new employees on company procedures as well as proper handling and loading strategies.
- Achieved rapid turnaround times for inbound shipments through swift unloading, sorting, and storage procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Kitchen Manager
Wing Stop
08.2020 - 04.2021
- Maintain the restaurant's operations with great standards in cleaning, customer service, food quality, and implement good customer relationships
- Manage food inventory and kitchen operations
- Setting regular cleaning standards for the kitchen and verifying that staff is maintaining sanitation levels.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Education
2021 -
North Shore Senior High School
Computer Science And Programming
San Jacinto College
08.2024
Skills
- Sales closing
- Client Service
- Customer Engagement
- Exceeding Customer Expectations
- Inventory Maintenance
- Customer Assistance
- Materials Sorting
- Shipment Preparation
- Employee Supervision
- Bilingual
Activities
Volunteer at a Houston food bank, Inspecting/sorting food, repacking dry food into family-sized bags, stocking/cleaning, Distributing food to program beneficiaries, replenishing stocks, implementing food hygiene standards, maintaining storage spaces clean and organized, and loading and unloading food items.
Timeline
Sales Specialist
Apple
08.2021 - Current
Freight Handler
Walmart Distribution Center
06.2021 - 08.2021
Kitchen Manager
Wing Stop
08.2020 - 04.2021
Founder
Jose Gandara Sneakers
06.2019 - Current
2021 -
North Shore Senior High School
Computer Science And Programming
San Jacinto College