Allison Carosi
Williamsville,NY
Overview
2024
2024
years of professional experience
Work History
Lead Teller
KeyBank
Buffalo, NY
04.2021 - 06.2023
- Reviewed suspicious activities and identified patterns of fraud.
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
- Implemented customer verification processes, significantly reducing the risk of fraudulent account creation.
Personal Banker
KeyBank
Buffalo, NY
- Implemented practices related to fraud detection processes.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Provided excellent service to customers both in person and over the phone.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Developed strategies for improving customer experience by proactively addressing potential obstacles or difficulties.
Education
Business Administration And Management
Erie Community College
Buffalo, NY05-2019
Skills
- Fraud monitoring
- Customer Service
- Operational Efficiency
- Staff Training
- Relationship Building
- Problem-Solving
- Decision-Making
Timeline
Lead Teller
KeyBank
04.2021 - 06.2023
Personal Banker
KeyBank
Business Administration And Management
Erie Community College