ALLISON CARTWRIGHT
Moxie Pest Control
Plano,United States
4
years of professional experience
Sales scheduling expert and industry driven professional building appointment pipelines through 200+ customer calls per day, pre-call research, and clear service qualification. Schedules termite, attic, and general pest appointments while resolving 20+ service and billing issues per week and service-frequency concerns to protect retention. Delivers 28% conversion and 81% completion rate against KPI standards.
Work History
New Services Scheduling Expert
2 Years 1 Month- Schedule 10.5 appointments monthly while balancing call volume, customer needs, and inspection availability.
- Drive 28% conversion by qualifying leads through pre-call research and targeted customer conversations.
- Maintain 81% completion rate by aligning booked services with customer expectations and service frequency.
- Resolve billing and scheduling questions clearly to support smooth service coordination and customer confidence.
- De-escalate complex concerns with active listening and practical solutions that strengthen account retention.
Termites Sales Appointment Setter
5 Months- Scheduled 12+ daily quality appointments for termite and rodent inspections, verifying homeowners present.
- Made high-volume outbound calls, 200+ to Hawx customers to confirm interest, identify needs, and move prospects forward.
- Used negotiation and persuasion to address objections and keep conversations focused on inspection value.
- Applied critical thinking to improve lead quality by identifying the strongest homeowner matches before booking.
Assistant Manager
4 Months- Closed 3–4 memberships daily through in-person consultations and objection handling, supporting a 70-membership monthly quota.
- Generated daily leads through booth promotions, in-person marketing efforts, and prospecting across the sales floor.
- Consulted with prospective clients to identify needs and tailor membership conversations to their goals.
- Educated clients on equipment use, macronutrient basics, and cardio versus strength benefits to support informed decisions.
- Used communication skills and critical thinking to navigate objections, maintain rapport, and move prospects toward membership decisions.
Senior Spa Consultant
8 Months- Achieved 81% of membership sales goals while guiding clients through spa and skincare package options.
- Achieved 89% of product sales goals by tailoring recommendations to client needs and purchase preferences.
- Prepared guests for walk-in spa support with correct service suggestion and product availability, tailoring using a Spa profile.
- Maintained cleanliness and sanitation by disinfecting equipment, spa rooms, and common areas throughout each shift.
- Collaborated with the store manager during monthly meetings to align inventory management and sales targets.
Education
Associate degree - Interior Design
- Completed 38 credits toward an Associate degree
- Learned about CAD software, design layout drawings, and attention to components of drafting floor plans, elevations, details, and code requirements according to ADA specifications.
- Took electives required for business math, enrolled in Anatomy and Physiology as well.
- GPA: 3.0
Diploma - Arts
- Art Club President
- Completed advanced coursework including AP Drawing, AP English, and AP US History
- Acquired basic training and coursework in Medical Terminology.
- GPA: 3.5
Skills
Communication skills
Negotiation and persuasion
Objection handling
Lead qualification
Appointment scheduling
Outbound calling
Calendar management
Follow-up coordination
Critical thinking
Customer needs assessment
Conflict resolution
Account retention
Salesforce CRM
Microsoft Excel
Lead qualification
Appointment setting
Outbound calling
Call scripting
Objection handling
CRM data entry
Customer de-escalation
Personal Information
Title: Sales Service Professional
Timeline
New Services Scheduling Expert
Moxie Pest Control
10.2024 - CurrentRead More
Termites Sales Appointment Setter
Hawx Pest Control
04.2024 - 09.2024Read More
Assistant Manager
LA Fitness
01.2024 - 05.2024Read More
Senior Spa Consultant
Glo Tanning
03.2023 - 11.2023Read More
Prosper High School
Diploma from Arts
Read More
Collin College
Associate degree from Interior Design
Read More