Allison Cole
Grand Rapids,MI
Summary
Experienced professional with exceptional ability to lead teams, deliver results and exceed expectations. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Dedicated to an open, communicative culture where employees feel empowered to contribute to company's success.
Overview
5
5
years of professional experience
Work History
Supervisor
Biolife Plasma Services
08.2024 - Current
- Complete daily administrative operations for the department, ensuring smooth workflow and timely completion of tasks.
- Improve customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrate commitment to the organizations core values, leading by example and fostering a culture of excellence.
Lead Technician
Biolife Plasma Services
09.2023 - 08.2024
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Streamlined training processes by developing and implementing efficient training methodologies tailored to the organization's needs.
- Performed all tasks with best practices in medical history, phlebotomy, and the laboratory
Phlebotomist
Biolife Plasma Services
11.2022 - 09.2023
- Obtained source plasma and blood specimens following strict protocols to ensure product integrity.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Barista
Sweetwaters Coffee & Tea
08.2020 - 11.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Emergency Medical Technician
Life EMS Ambulance
01.2020 - 09.2020
- Improved patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Administered appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Monitored patients for changes in vital signs, adjusting care plans as necessary.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Education
Grand Rapids Community College
Grand Rapids, MI01-2023
Skills
- Staff management
- Customer service
- Attention to detail
- Goal oriented
- Training and mentoring
- Complex problem-solving
- Conflict resolution
- Operations management
Timeline
Supervisor
Biolife Plasma Services
08.2024 - Current
Lead Technician
Biolife Plasma Services
09.2023 - 08.2024
Phlebotomist
Biolife Plasma Services
11.2022 - 09.2023
Barista
Sweetwaters Coffee & Tea
08.2020 - 11.2022
Emergency Medical Technician
Life EMS Ambulance
01.2020 - 09.2020
Grand Rapids Community College
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