Allison Collins
Ooltewah,TN
Summary
Dynamic and results-oriented professional with a proven track record at SA Recycling, adept in accurate weighing and maintaining safety awareness. Excelled in enhancing team productivity and client satisfaction through effective communication and problem-solving abilities. Demonstrated excellence in HR policies compliance and customer service, contributing significantly to operational efficiency and workplace safety.
Overview
8
8
years of professional experience
Work History
Weighmaster
SA Recycling
Chattanooga, TN
11.2021 - Current
- Maintained cleanliness and organization of vehicle lot, buildings and grounds.
- Enhanced overall team productivity through active participation in ongoing professional development opportunities focused on industry best practices and emerging technologies related to weighmaster operations.
- Maintained strong client relationships through clear communication and timely resolution of any weighing disputes or inquiries.
- Supported legal compliance efforts by adhering to state regulations regarding weight documentation and reporting requirements.
- Improved workplace safety by conducting regular inspections of scales and surrounding areas.
- Reduced discrepancies in weight documentation by cross-verifying scale readings with other departments involved in material handling.
- Provided critical support during internal and external audits of weighing processes by maintaining accurate records of weight measurements, inspections, and maintenance activities.
- Streamlined weighmaster processes through the implementation of a digital database system for tracking weights and measurements.
- Managed complex multi-modal shipments by coordinating precise timing of truck, rail, and barge loading/unloading activities at the facility''s scales.
- Operated scale to weigh materials and vehicles according to policy.
- Increased operational efficiency with meticulous record-keeping of daily transactions, inventory, and material movement.
- Collaborated with fellow team members to develop best practices for efficient material handling during weighing procedures, resulting in reduced wait times for customers.
- Received incoming shipments and inspected items for specifications compliance.
- Championed efforts to increase company sustainability by identifying opportunities for waste reduction and recycling through analysis of material weight data.
- Ensured prompt customer service by efficiently processing weigh transactions for various materials.
- Maximized scale uptime by performing routine maintenance tasks, ensuring consistent performance throughout peak operating periods.
- Assisted in implementing a new scale management software platform, streamlining daily weighmaster operations and improving overall workflow within the department.
- Assisted management in identifying process improvements through regular reporting and analysis of weighing trends and issues.
- Contributed to company revenue growth by accurately billing clients based on precise weight measurements.
- Provided accurate weight data to clients, contributing to their effective decision-making in transportation and logistics operations.
- Assisted with service ticket generation.
- Rejected non-conforming shipments and processed paperwork.
- Minimized loss from inaccurate weighments by implementing strict protocols for scale access control and staff training on proper use.
- Enhanced weighing accuracy by diligently maintaining and calibrating weighing equipment.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
- Collaborated with other departments to ensure accuracy of all measurements.
- Performed calibrations and adjustments on measuring instruments for accurate results.
HR Assistant
Hiwassee Builders Supply
Etowah, TN
08.2020 - 09.2020
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
Housekeeping Supervisor
The Read House
Chattanooga, TN
09.2016 - 10.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Streamlined scheduling process, accommodating both employee preferences and operational requirements.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
- Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
- Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
- Developed comprehensive training manual for new hires, significantly reducing onboarding time.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 35 housekeepers, implementing rigorous quality control checks.
- Monitored compliance with all local regulations regarding waste management and sanitation standards.
- Negotiated with suppliers to secure cost-effective purchasing agreements for cleaning supplies.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Maintained required records of work hours, budgets and payrolls.
- Established and enforced safety protocols and guidelines for staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Education
GED -
Chattanooga State Community College
Chattanooga, TN11.2024
Skills
- Accurate Weighing
- Safety awareness
- Vehicle Inspection
- Shipment Scheduling
- Vehicle detailing
- Shipment Coordination
- Shipping logistics
- Maintenance Coordination
- Shipment Inspection
- Customer Service
- Customer Assistance
- Patience and Empathy
- Work Ethic and Integrity
- Customer service excellence
- Customer Relations
- Employee Relations
- File Maintenance
- HR Policies Compliance
- HR software proficiency
- Technical knowledge
Timeline
Weighmaster
SA Recycling
11.2021 - Current
HR Assistant
Hiwassee Builders Supply
08.2020 - 09.2020
Housekeeping Supervisor
The Read House
09.2016 - 10.2018
GED -
Chattanooga State Community College