Allison Conte
West Babylon,NY
Summary
Seasoned Operations Manager and talented leader with over 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Operations Manager
CVS Pharmacy
01.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Verified timekeeping records and handled any discrepancies with employees.
- Completed bi-weekly payroll for 30-40 employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Audited timesheets and payroll records for accuracy.
- Tracked employee vacation, sick and personal time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Operations Supervisor
CVS Pharmacy
01.2019 - 01.2022
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Supervisor
CVS Pharmacy
02.2014 - 01.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Price Change Team Member
Toys"R"Us
07.2008 - 01.2017
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Greeted customers and directed to requested products.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks and cases with new or transferred merchandise.
Sales Associate
Toys"R"Us
07.2008 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Human Resources Specialist
Toys"R"Us
08.2012 - 04.2014
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
Education
Associate of Arts -
Suffolk County Community College
Selden, NYHigh School Diploma -
North Babylon High School
North Babylon, NYSkills
- Staff Training
- Customer Service
- E-Mail and Telephone Communication
- Direct Deposit Processing
- Filing
- Biweekly Payroll Management
- Payroll and Benefits Administration
- Time Sheet Review
- Paperwork Processing
- POS Systems Expertise
- Reading Comprehension
- Office Supplies and Inventory
- Schedule Coordination
Timeline
Operations Manager
CVS Pharmacy
01.2022 - Current
Operations Supervisor
CVS Pharmacy
01.2019 - 01.2022
Supervisor
CVS Pharmacy
02.2014 - 01.2019
Human Resources Specialist
Toys"R"Us
08.2012 - 04.2014
Price Change Team Member
Toys"R"Us
07.2008 - 01.2017
Sales Associate
Toys"R"Us
07.2008 - 01.2017
Associate of Arts -
Suffolk County Community College
High School Diploma -
North Babylon High School