Allison Curry

My job consisted of handling high-volume customer service, both phone and foot traffic, in Financial Aid. Specializing in awarding, reporting, and determining financial aid eligibility and awards. I had to be efficient in interpreting financial aid regulations and administering both state and federal policies and procedures. Also, I had to reconcile state and federal programs and funding at year-end. Ran weekly and monthly reports for accuracy and program accuracy.

Wrote automated programs with assistance to streamline processes, policies, and procedures.

I attended high school nights to help with filling out the FAFSA, explain to parents and students how the state and government determine eligibility.

• Implemented best practices for program management to enhance service delivery.
• Maintained accurate records and documentation for compliance with state regulations.
• Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
• Provided guidance and support to program participants in navigating resources, services, and opportunities.