Allison Davis
Hogansburg,GA
Summary
Proven Customer Service Representative at Milliken & Company, adept in conflict resolution and critical thinking, enhanced customer loyalty through empathetic service and efficient problem-solving. Excelled in computer proficiency and active listening, significantly improving service levels and productivity without specific numerical detail.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Milliken & Company
04.2002 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
LaGrange High School
LaGrange, GA05-1994
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Call center experience
- Problem Resolution
Timeline
Customer Service Representative
Milliken & Company
04.2002 - Current
High School Diploma -
LaGrange High School
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