Allison Duncan-Froula
Yakima,WA
Summary
Experienced and dedicated front desk associate with a strong background in the industry. Known for maintaining a professional appearance and demeanor, consistently delivering exceptional results by efficiently completing assigned tasks with a keen focus on quality. Dependable and quick-learning team member committed to providing excellent customer service and ensuring a positive experience for all.
Overview
4
4
years of professional experience
Work History
Receptionist
A La Mode Spa
10.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled bank deposits, cash transactions, maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Assistant
Day Spa Academy
09.2020 - 10.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Esthetician
Synergy Med Aesthetics
03.2021 - 01.2022
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
Education
Esthetician License -
Day Spa Academy
Yakima03.2021
Diploma -
West Valley High School
Yakima06.2017
Skills
- Appointment Scheduling Coordination
- Documenting and Recording
- Maintaining Patient Confidentiality
- Systematic Organization
- Administrative Support
- Microsoft Office Proficiency
- Helpful and Service-Oriented
- Accurate Financial Recordkeeping
References
Sami Dinsmore - sami@alamodespa.com
Gretchen Thorner - gretchenpac@synergymedaesthetics.com
Teresa Cook - teresa.cook@live.com
Timeline
Receptionist
A La Mode Spa
10.2022 - Current
Esthetician
Synergy Med Aesthetics
03.2021 - 01.2022
Assistant
Day Spa Academy
09.2020 - 10.2022
Esthetician License -
Day Spa Academy
Diploma -
West Valley High School
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