Summary
Overview
Work History
Education
Skills
Timeline
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Laurie Legard

Kennewick,Washington

Summary

Dynamic and results-oriented professional with extensive experience in customer service and guest engagement at A La Mode Spa and Salon. Proven ability to enhance client satisfaction through attentive scheduling and effective problem resolution. Skilled in promoting services and amenities while fostering positive relationships, ensuring repeat business and a welcoming environment.

Overview

12
12
years of professional experience

Work History

Guest Service Representative

A La Mode Spa and Salon
Richland, WA
09.2022 - 09.2025
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Answered incoming calls from guests seeking reservations or general information.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Educated customers on the benefits of using skincare products.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Spa Receptionist/Scheduler

Tri City Court Club
Kennewick, Washington
03.2018 - 03.2020
  • Developed relationships with clients to ensure repeat business by providing excellent customer service.
  • Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
  • Guided customers through facility tours explaining spa resources and amenities.

Preschool Teacher

Hillspring Church
Richland, WA
09.2013 - 06.2016
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Taught children foundational skills in colors, shapes and letters.

Education

Bachelor of Arts - General Studies (Exercise Science, Psycholgy

Western Washington University
Bellingham, WA
06-1998

Skills

  • Scheduling appointments
  • Customer service
  • Guest engagement
  • Services and amenities promotion
  • Attention to detail

Timeline

Guest Service Representative

A La Mode Spa and Salon
09.2022 - 09.2025

Spa Receptionist/Scheduler

Tri City Court Club
03.2018 - 03.2020

Preschool Teacher

Hillspring Church
09.2013 - 06.2016

Bachelor of Arts - General Studies (Exercise Science, Psycholgy

Western Washington University

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Laurie Legard