Jordan Martinezz
Holland
Summary
Proven professional with a strong background in customer service and organization, honed at Tommy's Express Car Wash Systems. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in problem-solving and communication, fostering team collaboration and efficiency. Achieved significant improvements in guest experience and operational workflow.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Tommys Express Car Wash Systems
02.2022 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
Receptionist
Mapleview Animal Hospital
04.2019 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
GED -
Holland High School
Holland, MI06-2008
Skills
- Customer service
- Organization skills
- Computer skills
- Telephone skills
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Payment processing
- Team building
- Multi-line telephone skills
- Multitasking
- Problem-solving
- Attention to detail
- Teamwork
- Time management
- Problem-solving abilities
Timeline
Guest Service Representative
Tommys Express Car Wash Systems
02.2022 - Current
Receptionist
Mapleview Animal Hospital
04.2019 - 02.2022
GED -
Holland High School
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