Hollyann Wahl
Collegeville,PA
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at Nothing Bundt Cakes. Skilled in organization and guest relations, adept at resolving complaints and fostering loyalty. Excelled in maintaining a welcoming atmosphere, significantly contributing to a positive company reputation through diligent attention to detail and exceptional interpersonal skills.
Overview
3
3
years of professional experience
Work History
Guest Service Representative, Froster
Nothing Bundt Cakes
04.2022 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Receptionist
Atelier Beauty
05.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Arts - Baking And Pastry Arts
Montgomery County Community College
Blue Bell, PA04-2026
High School Diploma -
Pope John Paul II High School
Royersford, PA06-2024
Skills
- Customer service
- Organization skills
- Computer skills
- Telephone skills
- Detail-oriented
- Guest relations
- Appointment scheduling
- Scheduling
- Financial transactions
- Scheduling appointments
- Product sales
- Guest orientation
Timeline
Receptionist
Atelier Beauty
05.2023 - 01.2024
Guest Service Representative, Froster
Nothing Bundt Cakes
04.2022 - Current
Associate of Arts - Baking And Pastry Arts
Montgomery County Community College
High School Diploma -
Pope John Paul II High School
Similar Profiles
Kelsey Doreen AndersKelsey Doreen Anders
General Manager at Nothing Bundt CakesGeneral Manager at Nothing Bundt Cakes
Ava DiazAva Diaz
Joy Creator at Nothing Bundt CakesJoy Creator at Nothing Bundt Cakes
Julissa Saldana GarciaJulissa Saldana Garcia
Guest Service Representative & Crafter at Nothing Bundt CakesGuest Service Representative & Crafter at Nothing Bundt Cakes