Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Kennedy

Redlands,CA

Summary

Proven in enhancing guest experiences at Nothing Bundt Cakes, I excel in customer service and organization. Skilled in issue resolution and adept with computer systems, I significantly contribute to team efficiency and guest satisfaction. My background includes handling many different types of conflicts when it comes to the food industry and working well with my fellow team members!

Overview

3
3
years of professional experience

Work History

Guest Service Representative and Froster

Nothing Bundt Cakes
04.2023 - Current
  • Assisted guests with modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their visit and food.
  • Worked in the back-of-house to make sure the cakes were frosted on time and up to expectations.
  • Assisted Marketing events and deliveries.

Barista

My French Farm
12.2021 - 02.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

No Degree - Cosmetology

Salon Success Academy
Redlands, CA
05-2025

High School Diploma -

Citrus Valley High School
Redlands, CA
06-2024

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Issue resolution
  • Financial transactions
  • Event information management

Timeline

Guest Service Representative and Froster

Nothing Bundt Cakes
04.2023 - Current

Barista

My French Farm
12.2021 - 02.2023

No Degree - Cosmetology

Salon Success Academy

High School Diploma -

Citrus Valley High School
Emma Kennedy